Bill Remphrey in Cochrane

Our ceiling fan stopped working so we contacted Big Hill Electric about changing out the fan that included a remote controller. The person who took the call indicated that we should buy a fan and then contact them when ready to install. We obtained one with a remote as we didn’t want to use pull chains because of our high ceiling. They were prompt at coming out, and the electrician was efficient and had the fan installed in about an hour. It turned out the remote that we had purchased didn’t work properly and rather than get another one, the electrician suggested using a controller installed as a wall switch that he had with him. It turns out the wall switch was a much better choice. The only thing I would suggest is to possibly provide more information to the client regarding options, especially about the method of control, before they purchase a fan (e.g., a wall switch controller versus a remote - we didn’t know at the time we could retrofit a wall switch). All and all we were very pleased with the job done and would definitely recommend the company.