Reviews

10/10

Matthew and his team were great. They were punctual, flexible and did the job exactly as described. They know what they are doing and were really nice and personable. Friendly and open to being asked a million questions. Also, so many companies wouldn't even come out to the house to check out the job to give a proper quote, as if it wasn't worth their time. He came out, gave us options and worked with our budget. Considering the horrific experiences we've had with contractors and trades. I would highly recommend them over one of the big companies.

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Company Response

Thanks for the great review peter. You and your wife were really nice and easy to work with, very hospitable and we really appretiate it. Thanks again and call us if you ever need anything!

9/10

I had a great experience working with Arthur on our skylight. He went over and above explaining the process start to finish. He provided a reasonable quote and threw in a few extras.

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Company Response

Thanks for your review of The Roof Whisperer. We appreciate you taking the time to let others know about the great service, and hope you think of us for your future roofing needs. Thanks again!

0/10

Very dissatisfied with their blatant disregard for customer service and sketchy policies that aren't clear. I waited on the phone for a combined hour and a half to get a simple answer and have someone pick up my old tank (which they refused to do at first, even though it was rusting).

2 of 2 people found this review helpful.
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Company Response

I'm really sorry you had a frustrating experience Pete. We really do want our customers to have a positive interaction. I will make sure your feedback goes to the appropriate team. - Amy.

10/10

I went with Sears on my new Hot Water Tank. The salesman was knowledgeable and met our needs. The installation process was quick and easy. Best of all, there was no life contract a la "the other guys", and buy-out prices were a lot clearer.

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3/10

I had a furnace installed through Aire One about a month ago. We sat through a few sales pitches from different companies and decided to go with these guys because our salesman (Darren) was knowledgeable and it seemed like a trustworthy outfit. The installation went well. Aside from some minor bickering, the installers worked hard to get the job done in one day. So why the low score? It turns out Darren wasn't quite telling us the truth when it came to the warranty. Apparently in order for the 10-year extended warranty to be valid, we needed to get Aire One to come and do a yearly maintenance on it. This costs upwards of $200 with a filter and taxes. During the sales pitch, he said he "recommends" (and not "requires") we get this done through Aire One once a year. Not once did he state the service was necessary to keep the warranty from being void. He also failed to show us the full warranty (where on the back it says this). We didn't sign this warranty and therefore it should be void right? Clearly we were mislead. Matthew, the owner, somewhat agreed, although he tried to talk me out of it. He promised to give us our first year's service free, plus a Carrier manufacturer extended 10-yr warranty (which didn't require Aire One's yearly service) at cost. After weeks of waiting on this to go through and constant messages, I finally got a hold of someone only to be transferred to an angry Matthew who refused to follow through on his promise of the first year service. Aire One is the only company out of the several we heard from and many more we researched that requires you to use them yearly in order for their warranty to remain valid. Not to say that I wont clean and maintain my furnace annually, however in doing my research and speaking to experts in the field, a new, high efficiency Carrier furnace filter needs to be changed yearly (which I can do on my own) and professionally cleaned every 2 or perhaps even 3 years. Long story somewhat short, I had to spend an extra few hundred to get a manufacturer warranty on an already over-inflated product that I could have gotten from one of the big box stores for a lot cheaper at the end of the day. Not to paint that brush on the independent guy, but I do regret going with Aire One.

7 of 8 people found this review helpful.
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Company Response

Hi Peter, Thank you for your feedback. I would first like to thank you again for your business. It made my day when you called me after the installation to tell me how happy you were with the product, workmanship and my service. I am glad to hear your home is now more comfortable, and how quiet the furnace is. I'm very sorry regarding the misunderstanding about the extended warranties. I hope we have made it up to you by giving you the Manufacturers Extended Warranty at a 50% discount. Thank you again for you business. We look forward to continued future business with you. Please do not hesitate to call me directly with any other questions. As well please do not hesitate to refer me to any one you know that needs professional service and advice.
Thank you, Darren