Got Moore and Russell thru hiring another company (a national retail chain) to install my AC unit. So legitimately did not choose M&R. In summary, they ended up messing up the job, and took many months to take responsibility to come and fix it UNTIL I called the national retailer to chase M&R down, and like a miracle they called me back immediately. Would I recommend them based on my experience - no I would not. Installing AC units - is Big Money right now - and they seem like they got lucky with a big account (a national chain) and can choose to ignore customers until their 'boss account' calls them. I would never hire them myself, especially given the dollar amounts involved. Unless you are really desperate, I would source other options.
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