My neighbour recommended I contact Dominion Insulation as he has used them in the past for mostly “new"insulation jobs. The salesman Brian assessed my house and determined that all insulation from my 3 attics should be removed and new insulation blown in. I was advised I would get a rebate from the Ontario government of $1K in about 6 weeks time. To date this rebate has not been received. Re: Removal of old insulation: On Monday, the day the crew was to arrive I received a phone call advising them that they were running behind and would arrive at 10:30am and they did arrive then. Both workmen seemed kind of miserable but I told myself, customer service skills don't matter as long as the job is done properly. The decision was made jointly to remove insulation from only one attic which would save me money. The work was done efficiently and the workmen were tidy. Re: Installation of new insulation: Tuesday the crew arrived to install the insulation. Again both men seemed like they were having very bad days but the work was done efficiently. Re: access to the attics: One issue came when it came to closing the attics. The contract said the covers would be insulated on the backs. They were not. This could be because of the actual covers. The suggestion was made that my son would close the attics. In the end, one workman closed one access and the other one was left open because the frame to the attic access was broken along the way. Fixing the problem: Wednesday, when I called the office I was told that a call would be made to the workman to get an explanation about what was needed and I would receive a call back. I did not. I paid my neighbour $20 to do the job as I wanted to reassemble my linen closet. When I received the invoices (the following Tuesday) the totals didn't add up to the amount I was charged on my credit card. It turned out an error in addition was made on one invoice but I was charged the correct amount. I mentioned that I didn't receive a call back about the hatch and that I paid $20 to have it installed. The person on the phone laughed and said he guessed I was "owed" this and if I was ever in the neighbourhood I could pick up the $20.... I cannot wholeheartedly recommend Dominion Insulation, because of the above.
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