Kiltie in Ottawa

I cannot say enough about Ryan McClement as our tech who diagnosed we were at the end of service cycle late on a cold Friday, after 18 years of solid performance from our Lennox gas furnace. His counsel was clear, pragmatic, and took into consideration our interests as his primary focus. We have maintained Francis Home Environment since the original unit was installed in 2003 as our service team, and he represents some of the best of their personnel. Within a week Chris and Andrew were here as our installers to make the transition to a new 96% efficiency unit, and they completed that work very efficiently, with the minimum of disruption from our current "work from home" environment. They both took great care, and were informative in orienting us to the new equipment. The worksite was tidy and organized from start to finish. We also took advantage of the occasion to have them replace our "antique" rented conventional vent hot water heater, with a more contemporary model, which will pay for itself after a little under six years vs the old rental rate. Kudos to Ryan and Chris and Andrew!