After the work was completed my wife observed a black line between the double doors which gave the appearance of the door not being shut. The seal installed between the double door was dark gray which gave black gap view. I asked if they could put a white wool pile seal in place of the gray one and was told gray is all you can get and they never had that problem before and I would have to get used to it. I found a white seal myself on line and installed it myself and the problem went away. Their attitude was no other people have complained so live with it. Never use them again.
- Approximate cost of services:
- $3,371.00
- Company Response
Hello Edward, sorry that you feel that way. The double door you purchased is exactly like the ones on our display. The weatherstripping down the center is part of the unit. It is a dark color and has been that way for 20 years. Yes we have installed 100s of them and no one has ever made mention of it. Of course we would have liked to help you, but searching for after market products on the internet is not what we do. I mentioned to you that if you found the piece you were looking for, we would be happy to come and install it for you. You decided to do it yourself and I'm glad it worked out for you. I saw a photo of your new doors. They look great and the installers did an amazing job. Thanks for your business and sorry about making you feel unsupported. Mike (owner)