Erinb34 in Ottawa

I am extremely unhappy with the service I have received from End of the Roll (Ottawa East location). Three months ago this week the work began on my house- it is now three months later and the work is STILL not complete. I have been in contact with the manager MANY MANY times and still nothing. When the work was being done, the owner brought his brother in law to "work" (and spy on the installer- who was doing a phenomenal job). They arrived at my house, walked right in the door; did not ring the bell. Did not introduce themselves, and the owner put his brother in law to work. It was very clear that the brother in law had no idea what he was doing. He was to pull the staples from the carpet on our stairs- he had to be shown for an hour how to do it. Then, when he started working, he kept dropping staples on our existing hardwood floor- then walked on them and completely scratched our floors. After two hours, the owner came back and took his brother in law and left- no acknowledgement, no goodbye, nothing. The brother in law left his car in our driveway and a large pile of carpet on our front lawn. Two hours later, the two of them came back, and the owner could not understand why I was upset about this. Three months later, many emails and phone calls later, the work still is not done. I would not recommend anyone using End of the Roll. Customer service is awful. It is clear that all they are in for is their money- service was great at the beginning- when they knew we would be spending thousands of dollars- now that they have our money, the level of customer service is brutal.