First time a have contracted Dufferin Iron to manufacture and install iron railings for my house porch few years ago. The job was done in time with not perfect quality, but considering overall level of Toronto's contractors, good enough. After that I have decided to install a canopy above the same entry. Because I wanted to keep the same style and use the same materials, I have came to them again and spoke to Oliver. We have discussed all details and agreed that someone will be contacting me soon to finalize the order. More than two months passed and nothing happened, I was trying to reach someone from company several times, lived messages for Oliver - no luck. I understand that they might have a little interest in this job, but at least they could tell me that and show some respect. Shame. Andrey
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- Company Response
Sadly this was a result of some miscommunication on our end, resulting in a series of unfortunate events.
There was no intention to show disrespect.
Our apologies, and we hope you have found an appropriate solution.