Shelagh in Oakville

Brian did an excellent job taking our existing bathroom down to the studs and replacing the floor and wall tile, installing a new bathtub, toilet and vanity, and painting. He was on time and budget and very neat and tidy! He also gave us great advice about materials and vendors.

I was connected to Elite Appliance Service through Samsung because they are an accredited service provider. The service person was very helpful and so far everything is now working fine. The company was excellent in terms of scheduling the visits and sent text updates to let me know when the serviceman would arrive. He was polite and tidy and seemed very knowledgable.

Sadly my story is much the same as the previous. $80 for a service call, then $280 for labour. I naively thought that "labour" meant fixing my Samsung washing machine, and so I signed, figuring $360 was less than the cost of a new washing machine. But no, labour meant looking at it for 5 minutes (maybe) and telling me it needed parts for $600. After he left I put in a small load of laundry and lo and behold, it was just as broken as it was before he arrived. The customer service follow-up was abysmal - so rude and bored by my complaint. "Stephanie" offered me $45, then $90, and finally $150 in recompense if I'd sign an agreement not to seek action. I declined and have made formal complaints with Consumer Protection Ontario (www.ontario.ca/ConsumerProtection) and the Competition Bureau (www.competitionbureau.gc.ca) and suggest you do the same. Let's shut these clowns down!