J. in Edmonton

I feel I must warn other homeowners of my horrible experience with this company. They installed a new sump pump and alarm. A few weeks after installation I came home from a short vacation and found my basement flooded. Their technician confirmed that the original installation was done improperly and caused the sump pump to fail. After months of waiting and weeks of phone calls and left messages unreturned I still do not have all the repairs in my basement completed as I was hoping Always Plumbing would do the honorable thing and pay for the damage they caused. Mold was discovered when the soaking wet baseboards were removed. I paid for the mold clean up as it was affecting my health. I have not been reimbursed. This was a nightmare that I hope no one else ever has to go through. I would never recommend this company as they clearly do not care about their customers nor the quality of the work they do. It is one thing to admit a mistake that caused damage, but another to not take the necessary steps to complete the repairs they admit they caused. Shoddy workmanship and worst customer service.