Frances in Georgetown

Service technician was great but customer service over phone was terrible. We had an emergency where the water softener equipment caused a flood in our basement. Water had to be shut off to the house and fire department came to pump out three feet of water. They didn't seem to understand the nature of an emergency call and that it should supercede regularly scheduled calls. Thank god they are not running an ER or scheduling surgeries at a hospital!! They also gouged us with the emergency call fee. Not happy at all...