Mike in North York-10511

The service people are not knowledgeable about the products they install and the company does not match the best possible combination of products but only supply what they have in stock. After enquiring with manufacturer and proven to them that their products are not good match they were still reluctant to make changes. I had to tell them a direct vent installation rather than they recommend that being more efficient. Service people left a big hole where the pipes entered the house and not probably seal up the side of the house. I decided to do it myself rather than asking them to come back since they are so terrible. Told me and in writing that I would get $750 rebate from Govenment but only got $650.