We hired this company in October 2019 to replace our roof after reading several good reviews of their work. However, the team who were sent out did a very rushed job but when we pointed that out to the team leader at the time we were brushed off. One year later (2020) we noticed a small damp patch but since our aluminum work needed to be replaced, we thought that was the problem. In 2021 we replaced the aluminum. When the other company (who are also roofers) was replacing the aluminum, they pointed out the problem with the roof - new step flashing had been put outside the side flashing (see photos). During heavy rain, instead of the water being led away from the side flashing (wall) , it was forced to run along the side flashing and leak into the house. The nailing of the shingles near the step flashing was also done at the wrong place. We didnt do anything immediately, thinking that with a 2 year old roof and new aluminum we would have no more problems. In May 2022, when we ripped out our old floor to install a new floor, we noticed a huge damp patch on the plywood. The flooring company (who are also builders) pointed out the same problem with the roof. Alphas solution to the problem was to send out a team who refused to look at the real problem and wanted to patch the roof up with caulking. We refused their 'solution' since they were not prepared to deal with the real problems. Despite many requests to talk to the boss, we have never been able to talk to anyone except the head of the warranty department (Jocelyn) who can make no decisions and just says she has to follow protocol and will pass everything along to her supervisor. When we insisted on finding a permanent solution (which Jocelyn said they also wanted!) she stopped taking our phone calls. Voice messages and texts were not replied to and the only way we could talk to her again was by using a telephone number that she didnt recognize. She repeatedly refused to listen to what we had to say and has now tried to switch the blame to the other company. We have tested the roof ourselves with a hose and it is obvious that the problem is not with the aluminum but with the mistakes made when our roof was being replaced. Jocelyn has constantly evaded the companys responsibility and tells us not to look back to 2019 as we are now in 2022. This is a company whose warranty only includes caulking to cover up their mistakes. They are not to be trusted.
- Approximate cost of services:
- $4,300.00