Company called and we discussed what the problem with my vacuum was . they said the cost to fix would be around 300. I arranged for someone to be here when they were coming. They came, and without doing any testing what the problem was, took the unit away to do a cleaning - that was close to $400, which I never asked for. Then they call and say that wasnt the problem, you need a remote control, because it must be the wires. Warning - make sure they follow the directions you give them. Im would not use them again, and frankly any company associated with Home Stars

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