plaintalk

Patrick worked with my realtor (paid direct) to make suggestions and create spaces in my home that would show maximum space and have broad appeal to potential buyers. He provided me with a detailed email a few months before the listing date which helped me immensely! Ideas for de-cluttering, paint & lighting fixture changes. Patrick then brought in complementary pieces of furniture & art which showcased my home nicely. He accommodated my tastes as well (ie. plants)! Very efficient work when staging and our beautiful house sold quickly. THANK YOU PATRICK!

We are pleased with the final results of this poured concrete driveway. Looks really amazing. We did have a few issues which I feel were not handled well by the Design and Construction contacts. Patterned concrete puts their customers on an automated email system which advises when the various stages of construction are being completed. Of course, due to weather or other delays those dates are subject to change. However, my project started 3 days before a long weekend and the excavation was started and left incomplete for 5 days ovver the long weekend, with NO explanation, no contact except the email on the Saturday of the long weekend stating they would start the next stage after the long weekend. There was no one who followed up with me until after the long weekend and a follow up email and phone call to the office. The issue was that the interlocking brick from our pre-existing driveway was piled high and spread out on the driveway, creating a huge tripping hazard and no access to the front door of the house. The customer service when I emailed and called to discuss the matter was non-existent. Literally no one explained why the dump truck did not remove everything the week prior and there was not one person that apologized for the mess and safety issue. There was another issue after pouring when we could not access our house because no plank was left by the workers. Again, I emailed the construction foreman (Dino, who I never saw nor spoke to in person) and he was unresponsive. I again called the office and spoke to Susy to discuss the issues and she was not interested in discussing the issues with me. However, another individual named Peter came by to pick up a check and said he was an owner. I spoke to him about the issues and he told me it was weather related delays (heat) and apologized for the poor follow up. To me, customer service should be a bigger part of the whole project and it literally was the least important part once construction had started. Product is very good thankfully, because I can't imagine what it would take to get someone to stop by the project and do any kind of follow up. Very disappointing for such a large company with which we spent so much money.