Catherine in Nepean

As a follow-up to below review: Terry called & came over this morning. He inspected my screen door, went out & purchased missing pin & quickly repaired my door :) He also gave me a free maintenance service. He was VERY quick to remedy issue. I am very pleased that my screen door is working properly again & thrilled with the free maintenance service. I really only expected my screen door to be repaired! Thanks Terry! I had a new air conditioning unit installed on July 20, 2018 by Mike D. & Kyle E. from the Merivale Road location in Ottawa. Both installers were very professional & polite. They seem to have done a good job on the installation as my home is nice & cool in this horrible humidity! I do have one complaint though. Immediately after they left my home, I noticed that my screen door would no longer stay closed. Upon closer inspection, I found there was a piece missing/broken off at the top of the door. My screen door closed fine when I let the installers in so clearly it happened one of the many times when they were going in & out of my home. Neither of them bothered to tell me about this & the missing piece was nowhere in sight so it had clearly been taken by one of them in the attempt to hide the fact that they had broken my door! Although my screen door is old & battered & I have already bought a new one to replace it, I will not being doing this for at least a month as I am waiting for my siding & roof replacement to be completed so it will not be damaged. This means I have at least a month with a screen door which will not stay latched closed & blows wide open in the wind! I do pet sitting & am fully booked to mid-September. Having my screen door not latch creates an unsafe environment for the dogs I am watching as when I answer the door or leave the house, they could easily get out if I am not really careful. It also means I cannot have my front door open to let in fresh air in the morning when it is cooler outside. I am very annoyed that this happened for obvious reasons. I feel I should be compensated in some way. I look forward to hearing back from someone very soon about this issue.