MPB in Newmarket

This company was recommended by a friend of ours more than 5 years ago. The owner came over our house, measured our windows and installed our shutter. No issues whatsoever. Now I recently discovered a crack on the shutters and I don't know what exactly caused the crack. I contacted the owner and sent him a photo. He said he was willing to take a look and replace the broken piece. He said he will call back but never did. I contacted him a few times to follow-up but his response was he was busy and that he would call me back....NEVER DID. Owner only contacted me when I left him a voice message to let him know that I was disappointed with this behaviour. He said he was doing me a FAVOR as it was me who broke the louver. He said he was willing to help and would call back......BUT OF COURSE....NO CALL BACK!! WILL NOT RECOMMEND.