We are very pleased with the service, the design and the products. Monarch started on time and finished close to the estimated end-date. The cost was on target, increased only because we had a few extra things done. Our only knock on the project was a wrong measurement in the laundry room and each resulting fix caused it's own problem. In the end, we fixed it our selves (actually, a friend who has the tools, brawn, and know-how did it for us). In fairness, I'm sure Monarch would have fixed the issue if we had waited long enough but I needed a working laundry room over the holidays and so could not leave it. There remains a small issue in this room but I think we will just have to live with it. That's the only disappointment in this renovation.
- Approximate cost of services:
- $60,000.00
- Company Response
Jane & David, we completely understand your position on your laundry room and we are extremely sorry that we were unable to provide the manpower to resolve the issue. However that being said, you can rest assured that we most definitely would have completed this work for you. We are sure you would agree that the holiday season is very busy time of year, with all the hustle and bustle that it entails. At Monarch, all of our team members work very diligently to ensure that all our clients are totally satisfied with their completed projects. You, our valued clients are our number 1 priority.
You mention that there is a small issue that you ‘will have to live with’. We are unaware of any outstanding issue. Please contact us regarding the issue you are referencing and we will work with you to resolve this matter. We value the trust you have placed in Monarch Kitchen, Bath & Home and we won’t rest until you are completely satisfied. We want you both to have many years of enjoyment in your beautiful new kitchen and laundry room.
Neil Samson