In a word - awful. We chose Sears vs. a small local fireplace company (big mistake) largely because the sales guy promised, among other things, that the gas line could be installed internally. When the installers came they shook their heads and said not a chance. Furthermore, the installers on the furnace job ripped a hole in my ceiling and ran ugly water hosing to my basement sink, all without my clearing it first. I had no luck chasing the sales guy after the fact. I'd *never* recommend Sears.