Friendly and courteous but soured experience
This service left me conflicted. While i was initially pleased with the service and price, my final satisfaction has been soured. While i paicalcd a price which i felt was reasonable, I did not even consider that there was substantial room for negotiation. My neighbour two doors away paid nearly $89 (28%) less for the exact same service, without having to book an appointment as they merely grabbed the service technician after he finished my house and paid cash and he walked his gear over and then drove the truck across. After discovering the price difference i was left a bit disappointed. Perhaps it can be chalked to bad/no negotiation on my part but that is a substantial difference in price that goes well beyond the norm i am accustomed to. I was offered a $20 discount afterwards which somehow felt like even more of an insult. lesson learned, when it comes to duct cleaning always low ball them as much as possible. I personally will not recommend or use them again.
- Approximate cost of services:
- $340.00
- Company Response
We appreciate and respect your review. The price we had quoted you was a fair price for the professional service we provide. When your neighbor came and asked us for the cost, we quoted them the same price. Your neighbor stated they cannot afford that price and if there is any way we can offer any sort of discount. Our technician made the decision that since we are already at the house with no more money to be spent on gas/ the time we save for the drive, to give them a deal $50 less than yours. The $20 refund we offered was courtesy call from our company to make our customer happy. Thank you.