Stephen in Toronto

We were introduced to MGC through a neighbour who had basement underpinning completed previously. MGC came highly recommended and we were not disappointed from start to finish. We had an uncommon, but rather complex situation. Our 135 year old Victorian semi did not have it's own drain to the city sewer. We discovered this unfortunate fact only after our complete gut renovation started. Our neighbour's sanitary drain ran under our house perpendicular to the street and after exiting our house, this common line ran under our neighbours' house, and so on down the street. Other contractors we had consulted had never seen this unique shared drain situation before. However, MGC had dealt with this type of situation previously as they do a lot of work in downtown Toronto. In addition, the rear portions of the houses did not sit on a proper foundation - small cement block sitting on sandy soil was clearly not to Code. Thankfully our neighbour also agreed to retain MGC to have a coordinated and seamless experience on both sides of our shared wall. Before dealing with the drain, the four stage underpinning process was undertaken with every precaution to shore up the common wall of the two homes and our exterior walls to allow for eight foot basement ceilings, weeping tile and water-proofing. The safety of the neighbouring properties and occupants, as well as the workers was of paramount importance. Jesse, Louis and their crew were on site early everyday and working diligently to ensure that the work was done properly and accurately. They were always available to not only answer our questions, but to contact us if there were any issues to discuss or troubleshoot so that there were no surprises later. Clear communication with a contractor is high on everyone's wishlist when retaining someone for a project. Open communication existed before, during and even after the project was completed. My understanding from speaking with others and reading news stories about failed procedures is that not all underpinning contractors are created equal. This is an area of expertise not to be trifled with or dabbled in. Top notch service and competitive pricing made recommending them with 10/10 a no brainer. If you retain Maximum General you will not be disappointed.