TorontoGranite.com

Countertops
5151 Everest Dr. #1 Mississauga ON L4W 2R4
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Countertops
TorontoGranite.com
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96%

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Reviews for TorontoGranite.com

Average customer rating:
9.7 10 (261 reviews)

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Francine in Ottawa
Francine in Ottawa
0 reviews Toronto, ON
10/10

Great Service, Great Price

I needed a table top for my kitchen island and was very happy with the service I received from when I requested a quote to when we picked it up. This was a very small job, but we were treated the same as if it was a big order. Great service and unbeatable prices. Thank you!

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Company Response

Thank you Francine. Pleasure working with you as well!

Private User
Private User
Private User reviews Toronto, ON
0/10

Granite countertops

The good reviews cannot be real! Toronto Granite company provided me with remnant granite damaged slab full of flaws; fissures, pits, cracks, stains and discolourations that they will not replace unless you send them more money upfront and who will not refund your money. Conmen that should be exposed and a company that should be blacklisted in this industry. Pure garbage that you would need to pay more money to pay removal disposal of and replace! Not only was it a total waste of time and money, they have delayed me from finishing my kitchen Reno and my life.

1 of 2 people found this review helpful.
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Company Response

Unfortunately, there are clients that will harass and insult you to get what they want, whether it is valid or not, and will threaten with ruining your reputation to get a countertop at no cost. This unwarranted defamation of our company character will be challenged in the courts.

Client came to our showroom and selected a granite slab for a small kitchen countertop. First time we went to template the client’s cabinets were still in boxes and not installed. Second time cabinets were still not installed and measured and agreed on positions to cut. Client was not charged additionally for wasting our time.
After initial installation client asked us to come back for a service call. Immediately the next morning installers returned, and adjusted countertop as requested by client.
After the installation client found issues with veining in material and claimed that material installed was a “used countertop with cigarette burns.” She continued to harass us and demanded a $500 discount or for countertop to be replaced. We offered to replace the counter at no additional cost as courtesy of our reputation but she replied with “I am willing to settle for $500 of my money back, move on and not give this another thought.“ A $500 refund was given to get client to stop with the constant harassment over phone, e-mail, and text, and this matter was closed. At least we thought it was.

A month later client e-mails us requesting a 4” backsplash and then hours later follows by another e-mail requesting a full refund for her countertop. An offer was given to client to return the $500 discount she received for accepting countertops, to come select from another slab where to cut the replacement piece, and a replacement countertop will be made and replaced at no additional cost to client.

This was not acceptable to client as she continued with harassment over e-mail and phone with unacceptable claims and insults and threats with ruining our reputation. As evident with this review she is following up with her threats because a full refund will not be given for a service and product that is in her home installed proudly by TorontoGranite.com.

We are unable to post pictures to our response but any potential client that wants to see an image of the finished countertop and the slab selected by client just message us and we'll send it to you.

Conan in Thornhill
Conan in Thornhill
0 reviews Toronto, ON
10/10

Countertop

Bob and his team did a great job from start to finish. They have answered many questions of mine and always responded timely. The guys who did the measurements and installation were very friendly and professional. We are very happy with final product!

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Company Response

Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.

knezevic.bogdan in Toronto
knezevic.bogdan in Toronto
1 review Toronto, ON
10/10

Kitchen countertops renovation

We recently changed the countertops in our condo kitchen and had a fantastic experience doing so with Toronto Granite. They were flexible and accommodating of our schedule (we’re doing various other renovations) and offered a number of suggestions on what countertop options we should consider given how our space looks like and the aesthetic we were going for. The initial measurements they took were spot on, so installation was quick and seamless. Pricing was transparent and fair, staff were friendly and professional, and the finished product looks incredible. We would highly recommend Toronto Granite for anyone doing countertop work!

1 of 1 people found this review helpful.
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Company Response

Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.

Private User
Private User
Private User reviews Milton, ON
10/10

Countertop

Very satisfied with the price and quality. Very professional and friendly team. Everything done on time

0 of 1 people found this review helpful.
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Company Response

Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best from the TorontoGranite.com team.

Private User
Private User
Private User reviews Toronto, ON
8/10

Kitchen countertop and backsplash renovation

( The payment for this renovation was part insurance part personal funds).

Toronto Granite recently completed replacing my kitchen countertop and backsplash. They provided the granite and the installation. They have a great selection of stone options.

Although there was miscommunication at the beginning, Bob and his team were very helpful with suggestions on design. As well, they provided a great installation crew. Saad and Jav were courteous, professional, clean and efficient. I would definitely use them again and would be happy to recommend them to others.

Thank you for the good work...my kitchen looks great!!!!

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Company Response

Thank you for the kind review. We are glad everything worked out with the process and we were able to assist you with your counter replacement. All the best.

JD, High Park
JD, High Park
7 reviews Toronto, ON
10/10

Gold star service!

We are delighted by & grateful for excellent work by the Toronto Granite team on our new kitchen counters & backsplash (both quartz). Bob, Mark & team made the process easy and fast; Saad & others on the installation crew were prompt, pleasant and proficient. A couple of small ‘fix-its’ were addressed cheerfully, very quickly and to our satisfaction. But more than that – a couple of weeks later when we determined we needed one more (small) piece to complete our project, Bob & team went out of their way to take care of our request, even though it was small and no doubt a bit of an inconvenience. We recommend this family-run business enthusiastically! In fact, I'm about to call them for another project...

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Company Response

Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.

BSS in Toronto
BSS in Toronto
0 reviews Toronto, ON
10/10

Excellent Service!

This is a very well run business. From the start, Bob is a perfectionist and very practical. Saad and Jeff did an excellent job with the installation. We had a hiccup, but Bob was responsive and made sure the outcome was perfect! Saad and Jeff are excellent and took the time and care to make sure we were 100% happy. I will recommend these guys to anyone!

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Company Response

Thank you for the kind review. We are always here to help.

TorontoGranite.com

Andrew
Andrew
1 review Toronto, ON
10/10

Counter top replacement

Excellent experience! This family-run business was a pleasure to work with. Their selection is outstanding and the scheduling was very prompt. I liked that there were sinks available to help make a choice. Our kitchen is small, but measurements were carefully taken and potential problems ironed out ahead of time. The installers arrived promptly and could not have been more friendly. I truly felt like they were very invested in making us fully satisfied. At every step the staff seemed to really know their business and worked confidently and efficiently. Would highly recommend.

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Nick in Toronto
Nick in Toronto
1 review Toronto, ON
10/10

Kitchen countertop

Needed to update my kitchen. Mirko showed up, took measurements and recommended a quartz that would go great in my space. I went to his showroom and after going through various piece samples I ended up picking his recommendation. His mom and brother were very friendly and helpful, great family business to support. They expedited the order for me as it was time sensitive. Installers were amazing, very professional with the install. Highly recommend, for the price and service you can’t beat them.

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Company Response

Thank you Nick for taking the time to post this!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TorontoGranite.com

TorontoGranite.com is your one-stop shop for luxury stone surface applications featuring granite, Caesarstone and Silestone quartz, marble, and glass materials to suit all of your needs. We are a direct importer and a full service company providing unique and individual stone and glass applications for residential and commercial settings.

CATEGORIES
Countertops
PRODUCTS
We specialize in kitchen granite, quartz, marble and glass countertops, bathroom vanity tops, custom fireplace surrounds, floor inlays, wall coverings, tub surrounds, tables and other natural stone applications.
SERVICES
We also offer professional waterjet cutting, polishing, and installation of prefabricated and custom granite countertops. We can also waterjet cut the granite to the exact dimensions of your home so you can install it yourself. TorontoGranite.com can facilitate all of your natural stone needs. We can create everything from custom countertops and vanities to fireplace surrounds, to custom floor inlays. Whatever your imagination can conceive, we can create. Please contact us today for a free estimate.
BRANDS
Caesarstone, Silestone, Diresco, Samsung, Zodiaq
WEBSITE
http://www.torontogranite.com
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Debit, Credit Card, Cheque, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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