Thank you for your candid review Keith. We do regret that you feel this way after 10 years of working with our company using both our snow removal and Christmas light installation services.
As you indicated there was a mix up on our end, which we immediately addressed once it was brought to our attention. We did then, and still do, apologize profusely for that error as that is not up to our standards of service. We are working on improving our scheduling systems so that these types of situations do not arise in the future.
In regards to the half cleared walkway, our customer service team was not made aware of this incident and would have been happy to look into it for you. Upon further investigation it appears that the crew realized part way through that your vacation removal contract had in fact ended the day before. That being said, they should have notified you to ensure that there was no cause for confusion and completed the clearing as a show of goodwill.
We really appreciate all client feedback, good and bad, and are constantly using this information to make improvements in order to enhance our clients experiences.
