Maid In Luxury

House & Apartment Cleaning
Mississauga ON L4W 0C2
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Reviews for Maid In Luxury

Average customer rating:
9.4 10 (13 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
4/10

One-time home cleaning

Maid in Luxury cleaned two of the three stories of our home (their original estimate was for the whole house) and did a great job in the areas they were able to clean! Wherever the cleaning team cleaned, they did a very thorough and excellent job.

However, the cleaning took longer and cost a lot more than originally estimated. Maid in Luxury bill by the hour per cleaner and not a fixed fee, unlike other cleaners weve hired before. The additional time cost a lot more than what we expected, even after our on site discussion with the cleaners, who had run through the original time estimate and asked whether to keep cleaning or stop. At that point, half the house had been cleaned and we asked them not to clean the basement to save on costs. In the end, the total price was nearly twice the original estimate for 2/3 of the home and Im afraid well be going with someone else for future cleanings. Had we known that the final price was going to be nearly double the original estimate and would not include the whole house, we would not have hired Maid in Luxury to begin with.

I wish them all the best. Their results are excellent, but very expensive and almost twice the originally estimated price.

Approximate cost of services:
$512.00
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Company Response

Hi Sebastien,

I really appreciate your feedback, thank you. 

When we provided the quote over the phone we provided that quote for an average home your size. When we arrived we realized that your home required more TLC than typical, which is completely okay for us! It's really hard to judge the intensity of the work until we start moving things around. I wanted to see how much we could pull through within the estimated hours, prioritizing the major pain points for most clients: Washrooms, Kitchen, Floors and Bedrooms

I checked in with you approaching the estimated time, to see if continuing was okay with you, considering and respecting your budgeting. I estimated an additional hour (2 cleaners) and advised we would provide 30min complimentary. 

I have sent videos to provide context to why it took us the time it did showing areas that haven't been touched in months, if not years. In the future when booking cleaning services, please be as honest and transparent as possible so the cleaners can provide an accurate quote and can book the required time to do our very best work (as outlined in our Terms of Service Agreement). I also suggest getting more frequent cleaning instead of waiting to do one major clean.

You're correct! We did surpass the hour by 30 min (2 cleaners) and will honour that price! We have offered to either reimburse the additional time, complete the lower level at no additional cost or provide a complimentary stove and oven clean ($100 value) this Thursday, if you're available or another time that works for us both; however, you have refused all 3 options. Nonetheless, this offer still remains valid until December 31, 2023.

Please let us know if you reconsider. Your satisfaction is our priority. 

P.S. Thank you for acknowledging that the areas we did clean were "excellent". The quality of our work is paramount!

ELE CUSTOM
ELE CUSTOM
1 review North York, ON
10/10

MAID IN LUXURY & ELE CUSTOM: Collaboration Extraordinaire

It was an absolute pleasure working with Kavyne and Monique from Maid In Luxury, and helping them provide their client with an array of exceptional pieces of bespoke furniture that individually and as a collective spoke to their client saying, "This is Unquestionably, You!"

They were acutely knowledgeable about custom upholstery, our plethora of options, manufacturing and textiles. We met with their client and themselves in our Showroom here in Toronto. They were punctual, pleasant and communicative. Able to convey the wants and desires of their client which made supporting them in the quest to achieve their client's luxurious expectations surprisingly easy and an absolute dream!

The pieces, the colour scheme and their respective accents came out brilliantly. Guaranteed to both anchor and make a statement in the luxurious space they were destined for. We look forward to collaborating with them again in the future, and definitely agree with and echo their sentiment--A Luxurious Space Starts Here!

Approximate cost of services:
$28,000.00
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Company Response

ELE CUSTOM it was such a great experience working with you to give our client the very best for their home decor. Your pieces are exactly the type of high end quality our clients look for and what we, as a decor company stand for. We will be working again very soon!

Private User
Private User
0 reviews Hamilton, ON

First Review

10/10

Wonderful staff and excellent results

Hired them to clean my Italian mothers place. She was very complimentary of their service and they even provided a seniors discount.

Approximate cost of services:
$200.00
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Company Response

We are thrilled your mother liked the service!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maid In Luxury

Crafted for opulence, the Maid In Luxury essence stems from an ambition to curate unparalleled luxurious environments. Envision a realm where butler and premier maid services attend to every facet of your domicile, from the top down: pristine window panes to unblemished upholstery, and immaculate appliances and floors. When we ...
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