Nassar plumbing & renovations

Formerly Nassar Plumbing & Heating
Plumbing
Toronto ON M1L 4R9
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Nassar plumbing & renovations
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Reviews for Nassar plumbing & renovations

Average customer rating:
9.9 10 (61 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Happy customer here

I have worked with Azan multiple times and his service has always been excellent, I won't have to worry twice.
Always a clean and detailed job complete
Will definitely use again and recommend to anyone.

Approximate cost of services:
$500.00
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Company Response

Thank you for your support and the amazing 10-star rating! We take pride in offering the best service to all our customers, and your feedback reflects our dedication. We truly appreciate it. We're always here to assist with any future needs!

Nick from Mississauga
Nick from Mississauga
3 reviews Mississauga, ON
10/10

Main Water Shut Off Valve Replacement

One of my Shut Off Valves was leaking. Called around to get quotes. One company gave me a quote sight unseen; another gave me a quote from a poor pic I took (I didn't realize I had 2 shut off valves). Azan was the only one to ask for a full picture of the valves and meter, and suggested a better solution (ie, shut off valve before the meter, and a Hose Bib Adapter after the meter to drain the system when needed). He was very professional throughout, followed-up and confirmed, and let me know when he was running 15 minutes late due to traffic. I'm very glad I hired Azan.

Approximate cost of services:
$550.00
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Company Response

Thank you Nick for you wonderful 10star review. We are thrilled that your experience with NASSAR PLUMBING was a great . We are here for your future plumbing and Reno needs .

Private User
Private User
1 review York, ON
10/10

Quality / Speedy Service

Connected via HomeStars, Mo provided a speedy and competitive quote for the work required in our home. The project included a basement rough-in for a kitchenette, a three-piece bathroom (including cement demo and underground plumbing), and laundry for both the basement and the second floor. Mo and his team were incredibly professional and assiduous, completing the work over a period of three weeks. Everything about our experience was exceptional. They not only met but exceeded our expectations, delivering high-quality results on time. We couldnt be more pleased with the final outcome and highly recommend Mos services to anyone in need of reliable and skilled professionals for home improvements. We will be recommending them to friends and colleagues and will certainly hire them again for future projects.

Approximate cost of services:
$9,000.00
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Company Response

Thank you, Matt, for the fantastic 10-star review! We're delighted to hear that you're pleased with the basement renovation. It was a pleasure working on your project, and we're thrilled with how it turned out. Your satisfaction means a lot to us, and we appreciate your kind words. Thanks again for choosing Nassar Plumbing for your home renovation!

Azan
Nassar Plumbing

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Clogged toilet

Azan was friendly and efficient! He was able to fix the issue with my clogged toilet and gave me recommendations to ensure that any similar problems don't arise. Would recommend!

Approximate cost of services:
$250.00
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Company Response

Thank you so much for your 10-star review! We’re thrilled to hear that you were satisfied with our service. It was a pleasure to assist you, and we’re glad we could resolve the issue with your toilet. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for choosing us!

Peter
Peter
1 review Mississauga, ON
10/10

Professional Quality Service

Azan is both knowledgeable and a high caliber professional. He took the time to explain his work and treated me with the greatest respect his work is top notch all around!

Approximate cost of services:
$500.00
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Company Response

Thank you Peter for your review. And the amazing 10stars .We strive to provide the best for all our customers.

Linda in Toronto
Linda in Toronto
6 reviews Old Toronto, ON
10/10

Reasonable cost and hard working

This is the third job we have used Nassar plumbing for. They are responsive, reasonably priced (best call out charge I've come across) and really listen to your objectives. The work is good quality and they clean up really nicely after each job. We have used them for shower hardware replacement, laundry tub replacement and sump pump review and fix.

Approximate cost of services:
$1,000.00
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Company Response

Thank you Linda for your support and amazing 10 stars . We looking forward to seeing you in the future.

AbdulAziz03
AbdulAziz03
1 review Old Toronto, ON
10/10

Outside hose bib replacement

Nassar Plumbing responded quickly to my request to replace the leaking hose bib. Azan arrived, identified the issue, shut down the water to the house, and completed all the work promptly and efficiently. I will recommend them to anyone who need a reliable professional plumber

Approximate cost of services:
$300.00
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Company Response

Thank you for your amazing 10 stars. I'm glad we were able to come out right away to get this fixed.
Azan

Matt from Toronto
Matt from Toronto
6 reviews Old Toronto, ON
10/10

Condo Bathroom Renovation

Very pleased with how my condo bathroom renovation turned out!

My bathroom was in need of some work (old and a potential water issue) before I rented it out and Azan and his team came to the rescue.

What sets Azan apart from many other contractors is he is extremely communicative. Through every step of the job, he made sure I was plugged in to what was going on and any decisions that had to be made.

We encountered some challenges along the way (not at the fault of Nasser plumbing) but Azan and his team were able to adjust to the circumstances and navigate it successfully.

Very fair pricing (additional costs did get added on such as parking, garbage disposal, and a number of other repairs that weren't discovered until the walls were ripped up).

The bathroom was finished during the time that they said they would finish.

All in all, highly recommend Azan and Nasser Plumbing! Would certainly look to use them again for my future projects.

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much, Matt, for your wonderful 10-star review! We strive to provide the best for all our customers, and your feedback truly puts a smile on our faces. It’s rewarding to know that all our hard work is paying off.

Phil in North York
Phil in North York
4 reviews North York, ON
10/10

Bathroom fixture updates

Our bathroom sink faucet needed replacing. Mo had previously completed an excellent kitchen reno job for me so it was a no-brainer to choose Nassar Heating and Plumbing again. The new Moen nickel finish bathroom faucet looked so good that I decided to also update the bath tub stopper. Another wonderful job that was on price and on schedule.

Approximate cost of services:
$490.00
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Company Response

Thank you phill for your superb 10 stars. Your review does mean a lot to us . It's shows through our loyal customers that's our work is appreciated and we go above and beyond for all our customers.

Ann
Ann
1 review North York, ON
5/10

Pressured into unnecessary work with over-priced parts

We wanted two small bathroom drains fixed and a separate large bathroom fixed. We wanted to get new faucets for the large bathroom so they would all match and be easier to repair in future. We wanted all the fixtures in the large bathroom to match each other. We feel like Nasser Plumbing pushed us into making decisions quickly, even though we had waited a long time and the repairs were not urgent.

They told us the faucets in the large bathroom couldn't match. We would have to get very different ones for the two sinks and the bathtub. For the other two bathrooms, they said that to fix the drains, we had to get new faucets. We agreed and paid for all the materials, though we felt rushed.

They came twice to talk to us and evaluate, and then next day came back to do the job. When they arrived, they had a separate pop-up plug to fix each of the drains in the small bathrooms. They also had new faucets, even though those faucets didn't need to be replaced. They could only replace one of them because they couldn't turn off the water to the other one. So they should have realized they never needed to replace the faucets. They sold us two $350 faucets that we didn't need.

We expected them to fix just the two small bathrooms that day, because they had said it would take a while to get the faucets for the large bathroom with the tub, but to our surprise, they showed up with the two sink taps for the large bathroom as well. It was a much bigger job than we expected. We felt like they hadn't listened to what we really needed.

The new faucets for both sinks in the large bathroom look nice and work fine. As far as we can tell, all the plumbing work is very well done. The tub has not been done yet because we have mobility issues that have to be solved by someone else first.

Realizing they sold us faucets we didn't need, we started looking up prices. We realize now we should have done this sooner, but they never gave us part numbers or anything in writing. The same Moen faucets that they sold us for $350 for the small bathrooms are available at another retailer for $110. They charged us $750 each for the Kohler faucets for the large bathroom, and we found them at the same retailer for $250. We would not have checked prices except that we felt taken advantage of by what happened with the two small sinks.

Approximate cost of services:
$6,000.00
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Company Response

Ann
When we initially discussed your project on May 5th, 2024, you mentioned the need to replace 8 bathroom taps. During our first meeting with Justin at your condo on Wednesday, May 8th, we discovered there was also two Jacuzzi Roman faucet from the 90s. We communicated several times that these European faucets are not readily available, and I took the initiative to source out 5 different Roman style faucets, providing you with pictures and prices for your consideration. After some deliberation, we agreed on which faucets to install. Additionally, I informed you about the modern faucets that come with matching pop-up connectors, unlike the outdated ones you had .
You requested a second consultation on May 9th, during which we finalized the pricing details, and you authorized us to proceed by providing a cheque for the materials . All the faucets were delivered as planned, except for the two custom Roman Jacuzzi faucets, for which I informed you about the lead times. Despite the option for you to source your own faucets and materials you preferred us to handle everything.Again I have sent you pictures and pricing for everything.
We had thorough discussions about the significant task of replacing the Jacuzzi tub faucet, including cutting into the pink Italian marble to access the plumbing underneath. Both you and your husband approved the plan.
On Saturday morning, May 11th, Justin and I began removing the old faucets, cartridges, and associated parts. We encountered challenges such as clogged drains filled with hair and improper ABS plumbing, which we rectified by replacing them with soldered fittings, as per building code. All theses faucets seem to be never repaired or serviced in 20 years . Despite the unforeseen complications, we completed the work and you expressed your satisfaction with the results, promptly settling the payment.
Subsequently, on Monday, May 13th, I informed you that the remaining faucets were ready for installation. However, you decided to postpone the replacement of the Jacuzzi faucets to a later date. We had discussed that we were going to replace access panel after the work was complete for the Jacuzzi tubs. All this was discussed with you before proceeding all the work.
In a follow-up call, you expressed overall satisfaction with our work, although you mentioned a slight issue with one sink drain, which we agreed to address during the next visit. However, when we offered to proceed with the remaining faucet installations, you indicated that you were not yet ready.
It's disheartening to learn that your experience was not as positive as we strive to provide. We maintained transparent communication via email / text and pictures throughout the process and remained committed to fulfilling our service promises. We are still ready to proceed with installing the remaining faucets and the slow draining pipe whenever you are ready.
We value your satisfaction and are dedicated to resolving any outstanding concerns. Please let us know when you would like us to proceed.
Sincerely,
[Azan ]
Nassar Plumbing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nassar plumbing & renovations

Nassar Plumbing & Heating is a professional plumbing company that prioritizes quality over quantity .With a combined experience of over 11 year in the the industry, we specialize in all aspects of residential and commercial plumbing. We strive to provide exceptional customer service and quality workmanship, building long-lasting relationship with our clients by consistently delivering results that exceeds their expectations . Contact us today to schedule an appointment . 647-290-7686 and ask for Azan

CATEGORIES
Plumbing, Bathroom Renovation, Drain Services, and Drainage Contractors
SERVICES
-Legal basement renovations -Basement flood protection BWV -Service in leaks detection & repair -HWT repairs & replacements -Whole house water purification system -Bathroom and kitchen remodelling -Water saver fixtures retrofitting - Gas piping and many more
WEBSITE
https://nassarrenovations.com/
NUMBER OF EMPLOYEES
2
PAYMENT METHOD
creditcard,chqs,e-tranfer, cash
LICENSES
Plumber,TSSA G.P
LIABILITY INSURANCE
Yes
DIPLOMAS
George Brown Collage , Advanced Plumbing
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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