HomeWater

Water Filtration & Purification
Toronto ON M5C 2K3
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93%

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Reviews by rating (past 12 months)

Reviews for HomeWater

Average customer rating:
9.1 10 (179 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Perfect water filter system!!

The best tasting water. The quality of water is amazing, tastes and smells so fresh. Easy to install and best of all they send me my filters when they need to be changed. Excellent service. Highly recommend this product to everyone.

Approximate cost of services:
$20.00
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Company Response

It is great to hear that you are happy with our filter and our service. Thank you so much for sharing your feedback and taking the time to let us know about your experience with our product and our customer service team.

Sheikh
Sheikh
0 reviews Toronto, ON
10/10

Great filer, awesome service!

Were really happy with our filter. The service man was efficient and knowledgeable and he was very respectful of my property. This is a great filter and I would recommend it to anyone who wants to improve the water in their home.

Approximate cost of services:
$200.00
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Company Response

Thanks so much for letting us know that you are happy with our system. We are proud of our technical and customer service teams and we insist on superior quality in all aspects of our product development and testing. Thank for submitting your comments. We appreciate you taking the time to do so.

Ken in Toronto
Ken in Toronto
0 reviews Toronto, ON
10/10

Water Filter15

Got water filtration system last month. Install was easy, water tastes great. Customer service is very good!

Approximate cost of services:
$15.00
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Company Response

We are very pleased to hear that our Customer Service team was able to help you and that you are enjoying our filter. It means a lot to us to receive feedback from our customers and we really appreciate you taking the time to submit a review. We know that you will continue to enjoy all of the benefits of the filter.

Abhijit in Toronto
Abhijit in Toronto
0 reviews Toronto, ON
10/10

Home Water Filter

We took the Home Water Filtration System on rent in 2014. Although our local water quality is good, with the addition of the filter the results were astounding! The taste was amazing. Also, the Customer Service as well as timely replacement of the filters were all top-notch. An extremely good product with superior customer service. Value for money - way above the norm!

Approximate cost of services:
$40.00
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Company Response

We are committed to providing the best possible products and customer service and we are so pleased to hear that you are happy with our filter. We value your business and if you move to a new home, we will move your filter free of charge. Thank you for taking the time to submit a review. We appreciate your comments.

Justin in Toronto
Justin in Toronto
1 review Oshawa, ON
9/10

Water filter

Great service really utilized the filtration to extend the lifetime of my plumbing by making the water less hard.

Approximate cost of services:
$25.00
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Company Response

Thank you so much for taking the time to submit a review. We appreciate your comments and we're happy that you enjoy having our filter. We are always adding new products and services and you can see these by visiting us at www.homewater.com.

Sanju
Sanju
1 review Brampton, ON
10/10

Under counter water filter

Installed under counter water system using the self install option using a video from their site. Water tastes so better that I dont replace my Dispenser or fridge filter any more. Love the product and their customer service.

Approximate cost of services:
$15.00
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Company Response

We are very proud of our products and we're so pleased to hear that you found our product easy to install and are enjoying the many benefits. We appreciate your comments and for taking the time to submit a review. We also have a great referral program. To learn more, contact our Customer Service at 1-800-408-5314 and we'll be happy to share the details with you.

tonyoh.sy
tonyoh.sy
0 reviews Toronto, ON
10/10

Great Product and Service

Quick installation and great service! Water tastes great!! No more tap water taste. Easy to change the filters that gets mailed straight to my home.

Approximate cost of services:
$24.00
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Company Response

We're very happy to hear that you are enjoying our filter system and we appreciate you taking the time to write a review. We are always adding new products and services to complement our existing product line and you can see these by visiting us at www.homewater.com.

Private User
Private User
Private User reviews Orangeville, ON
0/10

High Pressure sales tactic, no mention of 8 yr contract

BEWARE!!! I was pressured into signing up in July 2016. Salesperson did not mention anything about the 8 yr. term of the contract. I do remember him mentioning that they would install it for free (I subsequently learned that by selecting that option I agreed to the 8 yr term). I'm trying to get out of it but they say I need to pay $600 and a $190 removal fee. I already had it removed when I installed a new water softener. Still dealing with them. Very misleading and high pressure sales tactics.

Do not get pressured into their high pressure slaes tactic.

Approximate cost of services:
$700.00
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Company Response

We perform a verification call prior to scheduling an installation to ensure that customers have an opportunity to ask any questions or change their mind. Our goal is always to provide the best possible customer service and we would like the opportunity to speak with you regarding any concerns that you may have. We will then do our best to work with you to resolve them. We would appreciate it if you would email us at purewater@homewater.com and provide us with the best telephone number to use to contact you along with your address so that we can locate your account. If you have a preference for us to call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email with your phone number and address, one of our Managers will contact you to learn more about any concerns that you may have. We look forward to hearing from you.

Private User
Private User
Private User reviews Innisfil, ON
0/10

Salesman saying I could cancel anytime. Complete deception

Beware. This company allows the salesman to deceive and say whatever they want to gain your trust to buy their product. The salesman told me it was 3 years but was able to cancel anytime without penalty. After a couple years I called to cancel and they told me I was unable to unless I paid a huge penalty. I tried following up to only to keep getting the same answer. I would never have signed up for an 8 year contract. This is A company I will never recommend to anyone

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

We are sorry to hear that you feel that you were deceived. We would not knowingly provide incorrect information to a customer and before every sale, we do conduct a verification call with every customer so that they have an opportunity to ask any questions or confirm any of the information that they have been given. We would like to have the opportunity to speak with you about any concerns that you may have. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

Private User
Private User
Private User reviews Toronto, ON
0/10

Bad water softner

Worst company I have ever dealt with, they came to my house and start convincing me how good is the system and they never mentioned 8 years contract, be careful when signing any agreement with them, they trick you. Worst customer service ever.

Approximate cost of services:
$40.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HomeWater

We believe that the water we use in our homes should be just that - water. It doesn't need the extra stuff like Chlorine, Lead, Volatile Organic Compouns (VOCs) and countless other contaminants that so often end up in our water. We make filtration solutions designed to deliver great-tasting water ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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