We previously had a pool at our old house and decided to have one installed at our new one. This was a new experience for us as we bought the other house with the pool installed already. We had looked at several contractors and various types of pools. We decided on Yorkstone Pools because of the easy, no pressure sales approach as well as their association with Patterned Concrete who we wanted to do the decking. If we just look at the pool contract, the price was in-line with what other companies quoted but it was the little things that made the difference such as more reasonable payment schedule with no large up front deposit needed. Some companies wanted 50% on signing and with shady contractors out there, I was not willing to put that much down with someone before they started. Yorkstone had vision and professionalism during the initial meetings with the design where other companies did not give us that warm and comfortable feeling. Their pool equipment basic package was better than the others. Having had a pool previously, I knew what equipment was good and I was surprised at what was included. The package also included a remote control so that we could start and stop the pool or heater from inside the house. Some of the other companies did not even mention these features. A fall closing and this year’s opening was also included. In all, the constructions and installation went well. The project got a little delayed but one cannot control the weather. With their association with very good subcontractors we got a water fall feature installed and a stone BBQ island which we are very happy with. We had a granite top installed on the BBQ Island with our contractor and he stated that he had no surprises or difficulty with the job because the stone work was perfectly level and the angles were straight.
I would definitely recommend Yorkstone Pools to others because they provide you with a quality product, vision to come up with designs that will complement difficult yards, flexible, good pricing for what you are getting and employees that were very personable, polite and easy to work with.
- Company Response
Dear Ed. We appreciate your positive feedback about our product and service. We do take pride in catering to our customers needs the best way we can. We hope you share your experience with all who are interested. Thanks again