Twintech Heating & Cooling

Heating & Air Conditioning
Pickering ON L1V 6W9
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Twintech Heating & Cooling
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Reviews for Twintech Heating & Cooling

Average customer rating:
9.9 10 (258 reviews)

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Paul in Toronto
Paul in Toronto
1 review Pickering, ON
10/10

Furnace Shutting Off and Not Restarting

This is the second time we have had Twintech to our house. A couple of summers ago they were in for an issue with our air conditioning. This time it was our furnace having an issue. It was shutting off randomly and not coming back on. Greg came right away and took the time to investigate thoroughly and explain what was going with the furnace. Both times I have been thoroughly impressed with their speed, customer service, and quality of work. I HIGHLY recommend Twintech.

Approximate cost of services:
$200.00
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Company Response

Thank you very much for the review. We pride ourselves on prompt service and always happy to hear issues can be resolved and happy customers. Anything we can do to help in the future do not hesitate to reach out.

Stan from Courtice
Stan from Courtice
4 reviews Courtice, ON
0/10

Hot water heater

Based on good reviews I hired Twintech to look at a small leak on my 5yr old water heater, they sent an employee to inspect and give a quote to repair which would total about $300. 100 for the initial call/inspection and another $200 for the repair. I agreed to the repair and they showed up on the agreed date to do the repair, it was to replace a dip tube but after removing the old one he couldn’t get the new one in. After about half an hour of trying he realized he had gotten the wrong part which he blamed his supplier for. Then told me it would be about a week to get this custom order part and would mean I would have no hot water for a week, so I went from a small insignificant leak to no water heater. I can’t believe that an experienced professional didn’t know these had custom order parts and basically left with my water heater disassembled and leaking water all over my basement. I would never hire this company for any projects ever again. I ended up having to buy a new water heater and didn’t even receive an apology from the company for their incompetence.

Approximate cost of services:
$100.00
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Company Response

We are very sorry for the experience you had with us at Twintech. It is always our objective to offer a high level of customer service both to our installed customers but also our service customers. Access to parts has been an issue in recent months. We will contact you directly to arrange a refund on your service call with us. Again, please accept our sincere apologies.

Private User
Private User
2 reviews Whitby, ON
10/10

New Furnace, A/C

Extremely happy.
So we were in no rush to replace our old units and took the time to do some research and get a number of quotes.
Twintech came in at around the middle of the pack for price but what convinced us to go with them was Bob, the representative that came to our house. Bob was by far the most professional of all the reps that we met with. He took the time to explain everything, what would work best for us and why. He really did seem very knowledgeable and enthusiastic about his stuff.
As promised on the day of install the crew showed up on time and got to work with minimal impact on us
..they were professional, clean, tidy and got the system up and running ahead of schedule...they made a couple of adjustments to the system to optimize it for our house.
The crew left the house clean and tidy.
Bob the rep showed up to check in and give us a few tips ..
It's been a week since install and all is good.
Our overall experience with Twintech has been excellent from start to finish and I wouldn't hesitate to recommend them.
Thank u.

Approximate cost of services:
$9.00
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Company Response

Thank you very much for the kind review. It was a pleasure to work with you and we are certain that your new system will give you much improved comfort and excellent efficiency energy savings.

Private User
Private User
2 reviews Whitby, ON
10/10

Furnace upgrade

It was a refreshing experience interacting with the Twintech team. From Bob, the sales consultant, who articulated in layman's terms all the options available and reasons for making any selection. This was done without the prevailing pressure tactics so commonplace today.

Before proceeding Mitch, the technician, at our request conducted a service check on our 30 yr old furnace. His report was positive indicating no urgency to replace it. Again no pressure tactics.

Three days after first meeting with Bob, the installation team of Greg and
Spencer completed the installation within the planned time frame.

A very professional, courteous and transparent team which delivered on their promise. I highly recommend Twintech.

Approximate cost of services:
$4,700.00
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Company Response

Thank you very much for the kind review. We have always strived to offer honest advice to our customers. I know, in your case you will see dramatic improvement in comfort, efficiency and reliability. We enjoyed working with you and will be happy to assist you with any hvac needs in the future.

Private User
Private User
0 reviews Whitby, ON
10/10

New furnace installation

Initial contact with sales resulted in an immediate response, which led to a timely installation. Both sales and installers were all very professional. I have no hesitation in recommending TWINTECH.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review. Great to assist you with your furnace replacement. Always happy to assist in any future hvac need.

Private User
Private User
Private User reviews Ajax, ON
9/10

Furnace replacement and Humidifier installation

I had a great experience with TwinTech. The company offered a reasonable quote, and performed a quick and clean installation. The installer Greg was experienced, professional and courteous. He explained the services he performed and gave recommendations on maintain the new furnace.

The salesman Bob was honest
and professional and educated me on how to achieve optimal performance.

All communication from them was quick and they came the following day. I was pleased with the service and would recommend them.

Approximate cost of services:
$5,300.00
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Company Response

Thank you very much for the kind review. We work hard to make sure our customers are satisfied and happy to know you are. Enjoy your new furnace. Many years of great comfort, reliability are ahead!

Lousan
Lousan
4 reviews Pickering, ON
10/10

New furnace

From quote, to installation, to follow up, Twintech provided excellent service. I would highly recommended their services.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the comments. It was a pleasure to look after the furnace install for you.

reder2001
reder2001
0 reviews Pickering, ON
10/10

Furnace and Air Conditioner

I had a really great experience with these guys. The salesman Bob was clearly very knowledgeable about everything to do with heating and cooling a home, spent a lot of time with us going over the details of the job, never rushed us and came back after the install to make sure we were happy. The installation crew was excellent, they covered the floors all the way from outside down to the basement furnace room, kept the place clean, got the work done on time and we’re very friendly. I’ve got 15 years in the contracting/ construction industry and these guys are one of the most professional company’s I’ve dealt with. Great company!

Approximate cost of services:
$9,800.00
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Company Response

Thank you very much for the kind words John. It was a pleasure to work with you and your family. Enjoy the new furnace and AC!

debrarobertson628
debrarobertson628
1 review Pickering, ON
10/10

Furnace, Air Conditioner Both were Amana

Had great service and clean-up was good. Was happy with my salesman. They were very friendly and helpful. I needed a new furnace as our was over 20 years old. The furnace and air-conditioner work great and they are very quiet. I am very pleased with the service and product I received.

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for the review Debra. You will enjoy many years of improved comfort, efficiency and energy savings. Great product choice! Enjoy.

Private User
Private User
0 reviews Whitby, ON
10/10

Air conditioner replacement

Met with Dave for the sales process and he was great about explaining and going over everything to us. The install happened very quickly and the team were super professional and friendly. We are very happy with this company and their services and we definitely recommend them to others. Thankful my sister recommended them to me!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your great review.
The Twintech Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Twintech Heating & Cooling

TWINTECH is a full-service HVAC care and maintenance provider located in Pickering, Ontario and servicing Ajax, Pickering, Whitby, Oshawa and the Greater Toronto Area. The company is owned and operated by Grant and Greg Dainty, third generation HVAC technicians.
Over the years, TWINTECH has developed an outstanding reputation for both the quality of our installations and high level of customer service in the Greater Toronto Area and surrounding areas.
TWINTECH recognizes the need for crucial preventative maintenance and repair of residential HVAC systems, and as a result, our company has gone to great lengths to bring together a highly trained service team whom our customers can count on during any heating and air conditioning emergency.
As a TWINTECH customer, you can rest assured that with any visit to your home comes with friendly, professional service and over 30 years of reliable, knowledgeable expertise.

Our History
Grant and Greg owe their business prowess to their grandfather, Tom Rodman, who perfected his skills in the sheet metal trade while working at the General Motor's plant in Oshawa before founding his own business, Rodman Sheet Metal, in 1949, during a time when sheet metal fittings were still produced by hand. Tom and his staff are responsible for the installation of hundreds of oil furnaces and duct systems in homes that were built across Ajax, Pickering, Whitby and Oshawa during the 1950s and 60s. Rodman Sheet Metal was eventually renamed to Rodman Heating.
In 1972, Greg and Grant's father, Ron Dainty, a certified Tool & Die Maker, joined the Rodman Heating team as a sheet metal apprentice. Ron expanded his skill set to include an expertise in oil and natural gas furnaces and central air conditioning. By 1975, Tom was ready to retire his tool belt, and handed the reigns of the business over to Ron. Under Ron's leadership, the company was once again re-branded, this time to reflect their new service offerings – Rodman Heating & Air Condition
Curious as youngsters, Greg and Grant grew up immersed in the family business. During the late 70s, they worked part time as summer students alongside their father. After graduating from college, the twins both took on full-time roles in family business, taking advantage of hands on learning in every aspect of the heating and cooling business. From the sweat and toil of the sheet metal shop producing custom duct work by hand, to the installing furnaces and air conditioners, to answering the phones and going on late-night service calls, they could do it all.
When it was Ron's turn to retire and sell the business, Grant and Greg decided to translate their hands-on experience into a successful brand of their own, and so TWINTECH was born.
With over 30 years of experience under their belts and an unparalleled reputation for delivering superior service, TWINTECH has been able to develop and maintain the long-term customer relationships that make them the envy of the industry.

CATEGORIES
Heating & Air Conditioning
SERVICES
Furnace Ac Hot Water Heaters Gas Lines GAS Fireplaces Duct Work Maintenence
BRANDS
Authorized Manufactured Dealers
SPECIALITIES
When you call for a service- the call goes straight to a technician! We're proud of our exceptional customer service.
WEBSITE
http://twintechheating.ca
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Credit Card, e-transfer, Cash and e-transfer
LICENSES
Natural, Gas-Fitter, AC Mechanics and Sheet Metal Mechanics Licenses
MEMBERSHIPS
TSSA & ESA, Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
308A Sheet Metal Worker
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years on Parts and Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.