Metro Snow & Ice Management

I hate posting a negative review but this is by far the worst paid for service. We are at the end of a route so this means its hard to get out to go work and in when we get home. I have communicated sevral times with Mentro and never had a positive outcome. They have created a massive ice bump at the bottom of our landway and wont resond to emails. They instead removed us from there mailing list so we dont recieve snow updates. All in all very negative and not worth any money.

1-Previously Appleseed was excellent. Now Metro promises good things but does not deliver. 3-4 inches of snow in driveway and on walk for days. 9-10 inch ice hump from sidewalk plow and repeated thaw-freeze with continued build-up, makes driveway impassable for cars. Even an SUV has difficulty and scrapes the undercarriage. Sent them pictures with a ruler showing depth, and not even a response to the email.
I do not expect it to be totally clear of snow, I do expect it to be passable.
2-Finally came, to do the whole street, their email said it was a courtesy service. (even though 4-5 inches in the driveway and now 12 inch hump).
. It reduced the hump slightly, the snowtractor just bounced over it.
A day later they still have not shovelled the walk, having promised it would be done yesterday.
They have most of the street, so it should be easy to keep up on.
Perhaps they will not have many sign up again for next year now that Metro with shoddy service, replaced Appleseed which had been excellent.
A waste of money.
3- The sidewalk plow was same day, followed by several other snowfalls, on later days without plowing. A couple inches each time, some of which would later melt to ice. Yesterday this area had more than two inches. No plow. The reason for paying a driveway and walkway service is when you travel for work frequently, that you can get back into the driveway, and it looks like someone is paying attention, while you are away.

I was away on holidays and during two snow falls my neighbor had to shovel the drive way and lane way. The plowing is never done timely and my family is very disappointed with the service. My parents are seniors and they do not need this crap! The competitive companies are better.

In my opinion, poor service. I would not use them. I'm not happy with the job they do of clearing the driveway. They've refused to come when you complain about significant snow left in the driveway after a snowfall. Why should it be so hard to get good service after paying for it?

I had Appleseed for many years with a very diligent driver. He was always here promptly and almost immediately after the city plow.
There was never an issue with timeliness. This year has been a stressful and disappointing year so far. The plow arrives very late after a snowfall sometimes 24 hours or more and the same slow service with the city plow debris. I was boxed in for over 24 hours by a mound of frozen ice one day when the plow came down during the night. I have called the call Centre twice and finally had my lane plowed 8 hours after one call. I have emailed the company twice from both the Appleseed and Metro websites. I received no response. A couple of my neighbours who are equally discouraged have apparently reviewed update emails but I have received nothing. I just can't understand why the service is so poor after all the years of superior service I have had in the past. I will be looking around next year for one of the services that are serving some of my neighbours well. I am so disappointed.

Very disappointed, called five times since Monday January 2, no call back no removal!! My mother's para transpo got stuck trying to pick her up. Very upset, you claim you care but don't!

First time with Metro...very disappointed. I refered my elderly father to try Metro for this year's snow removal. I have had to call them twice to come and clear their driveway, Christmas Eve my husband had to go and clear their laneway . just the other day they damaged the lawn light post which the fuse is hooked up to 4 different rooms in the house not to mention that my father cannot take his car out of the garage because of the damage Called them this morning to put a rush on it still waiting for someone to call them or better yet to go fix the problem. This company has caused so much havoc on a elderly couple this winter...it's awful.
Will definitely not recommend this company to anyone.