First Responders Inc.

Formerly D.G Garage Door Repair Toronto
Garage Doors & Hardware
35 Thomas Henry Rd Vaughan ON L4J 6J3
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84%

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Reviews by rating (past 12 months)

Reviews for First Responders Inc.

Average customer rating:
9.1 10 (115 reviews)

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Jenn S
Jenn S
1 review Vaughan, ON
0/10

Garage door opener repair - BEWARE OF THIS COMPANY

DISHONEST AND DON'T HONOUR THEIR 5 YEAR WARRANTY! DO NOT USE, STAY AWAY!! Garage door would not stay closed. Found this company online. Guy named Oggi came quickly, told me I needed new springs and cables, total approximately $1100, give or take. When he was done, handed me a bill for $1850 plus tax. Told me he had to change more parts than he thought. I was surprised he never cleared it with me first. He texted me invoice, I could not open it on phone. I went to get my credit card, was told they prefer etransfer. I was not happy but did not want to start a fight. Did an etransfer. Opened up the invoice to see no prices, just a total. Also at the top it said 'click here to pay by credit card'. Called immediately and said I was unhappy about being charged so much and by being told they preferred etransfer, I requested an invoice with prices. No response. Not even one week later door started reversing sporadically again. Same guy returned, said he could not find anything wrong. I told him I wanted invoice with prices, he added them in at that point. $400 for labour and $150 for 'programming'. wow! By a few days later garage back to square one. Company said someone coming out, never did. They stopped answering my calls. I have since had the garage door fixed for $100 by another company. Amazing service and honest. There was a bent piece in the opener, turned out I needed no parts at all! I also got numerous quotes from other companies to do same work as these guys did, apparently it should have been around a $700 job. Pics show original invoice with no prices, second is invoice with prices added in after requested.

Approximate cost of services:
$2,090.00
3 of 3 people found this review helpful.
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Company Response

It was a big job sorry

Private User
Private User
Private User reviews Burlington, ON
10/10

New Garage doors

I ordered new garage doors in early June, due to some delays it was installed in mid August. The installation was done really well and cleaned up too! I was very happy with the installation and my new doors look amazing. Getting a lot of compliments from our neighbors.

Approximate cost of services:
$8,500.00
0 of 2 people found this review helpful.
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Company Response

Thank you very much for your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Garage door repair

The door didnt open, and the springs were broken. I called the company, and they responded the same day for service repair.
George was knowledgeable and provided professional services.
I will recommend this company.

Approximate cost of services:
$890.00
0 of 2 people found this review helpful.
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Company Response

Thank you very much for your business

Private User
Private User
Private User reviews Brampton, ON
0/10

Beware beware False business practices.

My Garage safety cable came off from wheel, called this guy, negotiated everything with them about pricing for both cables $120 incl tax and install.
the guy came and said cables are broken,
When I checked new cable it was exactly same,
So then he said your spring is faulty, you need replacement, i denied and said replace only cables.
Then he said you need to pay me labour $50.

Approximate cost of services:
$120.00
2 of 3 people found this review helpful.
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Company Response

We give you a really good deal on the job not sure why you are not happy sorry about that

Private User
Private User
Private User reviews Toronto, ON
10/10

I'm very happy with the service

The guy from First Responders Inc. who came was very professional. My garage door got fixed and he made sure the remote and everything else worked before leaving. I'm very happy with the service. Thank you!

Approximate cost of services:
$750.00
0 of 2 people found this review helpful.
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Company Response

Thank you very much for your business

Private User
Private User
Private User reviews Toronto, ON
10/10

upgraded my Garage door opener

Zack upgraded my Garage door opener. His customer service was excellent and work immaculate. He explained the problem and the solution in detail.

Approximate cost of services:
$650.00
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Company Response

Thank you very much for your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Would recommend the company with any issues that you might have.

" the technician that came to assist me in my issue with the garage door was incredible helpful. He explained to me the reasons behind the problem I was experiencing and was kind enough to help with the replacement of my door opener.

Approximate cost of services:
$760.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your business

Private User
Private User
Private User reviews Vaughan, ON
10/10

had a lot of experience in the industry

I was very impressed with my technician. He was very knowledgable and professional. He had a lot of experience in the industry and was able to fix all my issues. I highly recommend this company.

Approximate cost of services:
$540.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much we appreciate your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Very good customer service

Very good customer service. The service tech was informative and on time. was very quick to diagnose problem and was very friendly. will use again in the future.

Approximate cost of services:
$500.00
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Company Response

Thank you for your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Responders Inc.

Looking for a reliable garage door repair company that will assist you garage door problems within 20 minutes from the time of your call? D.G Garage Door Repairs will troubleshoot any of your garage door problems. We have over 10 years of experience working across the Greater Toronto Area, assisting clients with garage door spring repairs, garage door motor repairs, garage door keypad repairs and much more. Visit our website @ www.garagerepairs.ca for details, or calls us right now if you have any emergency garage door repair problems. - 647-646-7717

We service Toronto, GTA, York Region, Halton Region, Peel Region and Southern Ontario.

CATEGORIES
Garage Doors & Hardware and Windows & Doors Installation & Service
SERVICES
- Garage Door Repairs - Garage Door Spring Repairs - Garage Door Opener Repairs - Garage Door Replacement - Garage Door Specialists
WEBSITE
https://garagerepairs.ca/
YEAR ESTABLISHED
2007
PAYMENT METHOD
E-transfer & Cash
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.