Simply Green

Moved into our new home within 2 days we noticed the water heater was leaking. Called the company and was told a company called sandpiper was the owner. Called back was told it’s HCI home comfort and they wouldn’t come out until i provided them with my banking info for PAP. I declined the rep got upset then put me on hold and said manager would approve someone coming out this time only and call me regarding payment. No one ever called back. They were quick with the replacement however now I’m being told that simply green owns sandpiper, HCI home comfort, ASCI, the names of all the companies i have spoken to since calling their 1-800 number. Now I’m also told that crown crest is their funding company who i should be sending my payment to. I am provided new information every time i call in. The info is consistently different other than everyone wanting my banking information to take my money. No one can provide me with a bill cycle, due date, account number, etc. But can tell me what my bill will be every month and let me know how it needs to be paid. I don’t know any Canadian company who does not generate a bill for a consumer that makes no sense. You can be paperless but a bill is needed for record keeping. This company is fishy very fishy not to mention they are trying to scare me into giving my banking information and threatening to send me to collections when they can’t even provide me with a bill!

Have a furnace with them and water softener. Called them for servicing and they came the next day. My furnace was having issues and they were able to replace the furnace without any cost to me. Definitely would recommend others. #5stars

NOTE: Great customer service department

This has been the WORST experience I've ever had in the service industry. We are renting a tankless hot water heater for about $55 per month. The term of the contract is way too long (in hindsight) and the buyout agreement is completely egregious - the conditions should be outlawed by our Ministry of Consumer Affairs.
1) I'm a dummy (Caveat Emptor) and didn't do the math on the life of the rental contract - but we're paying THOUSANDS more than the equipment and installation is worth over the life of the stifling contract AND we can't touch it or allow anyone else to touch it without voiding whatever warranty the equipment has.
2) The fact no one else can touch it means for any renovations - Simply Green needs to move it for you. The issue here is they are taking significant economic advantage of this situation to my detriment and further, are now causing delays in my project - and costing me more money/aggravation.
3) They are taking DAYS just to respond to emails.
4) They want $1150 for a $600 job (as quoted from 2 other independent contractors).
5) Their technician gave me a verbal estimate in about December of $400-$500 but now tells Simply Green he never told me that.
6) I've been on them now for about 4 months - and it's still not moved.
7) One of the contractors who quoted the job for me has told me the initial installation was not done to code and if it's not corrected when he comes back, he's obligated to red tag the device - and Simply Green has done nothing to date to move the device and fix the problems related to Code.
8) They actually did make a service appointment with me last year before any of the above occurred and then never showed up for the appointment. Nor did they call back to apologize for that or try to rectify the situation.
9) When I read their responses to other negative reviews, my actual experience is SO FAR removed from what they are portraying publicly, my breath gets taken away. I simply don't believe or trust them. What a poor and incongruous working relationship we have as a basis to do business moving forward.

This past December 2017, it became very cold all across the country. In my part of the province of Ontario, we had windchills in the -40s. The furnace started having difficulty maintaining a consistent heat. Since it was the holidays, and I already knew I would have trouble getting service as long as the furnace seemed to be working, I just kept adjusting the thermostat to turn the heat back on when it would drop to 67 degrees. Finally, in January, I called Simply Green about the issue. She asked me to check the light on the furnace (it was green) and so she said it was probably an issue with the thermostat. Since they didn't install it, I would have to call another local furnace company to check it, which I did. The local company was here within the hour, checked the furnace and noticed that the pipe that goes outside was covered in ice. He said that the location, although it would meet the safety requirements (barely) was obvious not a good location since it was still very close to the gas line, and it should have been continued out and away from the house. He broke all the ice off the pipe, changed my thermostat for good measure (even though he could find nothing wrong with it to explain why the temperature wasn't being maintained) and made sure that the furnace was working at that time.
The next morning, we woke up to the house being 67 degrees again. I went to look at the light in the furnace, like the Simply Green lady told me to do, and now it was flashing red...four flashes, pause, four flashes. The furnace did heat up and the temperature went back to 70 but I was concerned about the red lights. I went down later and they were now flashing twice and pausing. I called Simply Green and she said that she would have someone call me later that night or the next day. That was on Jan. 3rd. No one has called yet.
I had to call on Friday night because the tankless water heater showed an error code. She was able to explain how I had to break the ice off the pipe outside, and while we waited, I asked about the red lights. She said that my brand of furnace has red lights and not to worry. I reminded her that it was usually green. She said she would have someone contact me. Still waiting.
My frustration has peaked and so I have decided to simply buy my furnace and water heater. Oh wait....I can't. Even though the sales person told me I was in a 7 year payment plan and could pay it off early, the contract says I am in a FIFTEEN year rental and the rumour seems to be that I will have to pay out the rental period!!!! Had anyone told me I was signing a rental agreement for 15 years that would increase by 3.5 % each year, I would never have signed anything. I just want to buy the equipment and have the right to use local repair companies when I have issues or need to get the furnace cleaned. Is that too much to ask? Is this company legit or not? Will they let this very unhappy customer go fairly?
January 28, 2018 My saga continues....another service person was sent out, again subcontracted in Thunder Bay by Simply Green as they have no office here. He checked the furnace, replaced a part and then said the pipes that Simply Green installed originally were not up to code and needed to be replaced. He also said that they had GLUED the pipe to the furnace! He was not willing to give them a red tag but said he would contact them to repair the pipes or he would have to turn off my furnace--it is January when this is occurring! So, as well as all the other issues I have had with the installation, I now have to have more holes drilled through my basement wall to have the pipes vented correctly. This will require the installer to cut a hole in my basement ceiling and somehow fix the holes in the other wall. He also saw issues with the way the water heater is hooked up as their piping for the water to it is right over the electrical plug and it is not a GFI plug. The pipes to the outside...same as the furnace!
I just want the nightmare to end....

The sales person was not truthfull at all. I was told I was buying a furnace for $7000. I later discovered that not 1 dollar I had paid into the furnace had gone towards the cost. Upon asking why I was told all payments are rental fees. The furnace must be bought after the fact for an extra $8000. I fought with them for many months and in the end they came and took the Furnace, I thought. Now it is 9 months later. Simply green is still trying to take money from me and also trying to harm my credit. I do not own the house the furnace was installed in and more importantly I do not have a simply green Furnace. Again no house, no furnace for 9 months and still being charged every month. I have tried to talk to simply green but they won't say anything other than "we will wreck your credit"

I have paid for more than 11k in total to get all of my water heater, furnace and air conditioner but the service was a disaster.

The Furnace took twice to finish and the technician for second time didnt show up or respond my call and even company doent know what happened and I have to wait for him to contact me after several days later.

Sales lady promises me that the whole old water tank, and other equipment would be removed by their technician and they will deal with the previous company but they never did. I was charged by Reliance for almost a year after that. I called the company and they told me the are not responsible for any of those things promised by the sales.

Finally I got the buyout invoice myself and sent to them. NO response or update for more than 2 months. I called for more than 10 times and NO customer service can provide me update, and they promise to call me back or email me back but never did. I also followed up by email for almost 5 times and no one replies me.

Dont use this company if you expect any further survices. They just get their money and disregard their customers.

Worst company to get your furnace from ,they were very quick to install the furnace even on a holiday (before the customer can change mind ) ,when i tried to get the city permit ,city did not approve the furnace as it was not installed properly ,i requested simply green to fix the problem ,its been 4 months they have been driving me crazy by telling me some technician is coming on this date and nobody shows up,i call and given another date,nothing happens again,whenever i call the agent have no idea about my order or what they should do ,i have to repeat whole story every time i call,they even tell me that they will find out what is going on and call me back same day but nobody calls ,i end up calling again same cycle starts,furnace remains the same ,now i dont think anybody will actually come and fix the problem so I am going to talk to a lawyer to get their furnace removed and make them pay for damages as a faulty furnace have no use to me,HIGHLY DISAPPOINTED !!!!
DO NOT SIGN UP WITH SIMPLY GREEN,worst experience !!!

Since it’s been years since I had to buy a new water heater, I wasn’t sure what to get. My neighbor recommended that I call Simply Green and get some help. They sent out a pro who took a look at my old heater, asked some questions about our water usage, and came up with a suggestion.

My new heater provides all the hot water I could want and my utility costs are lower than they’ve been in years. Thanks Simply Green for getting my retirement years off to a great start!

All good things must come to an end and that’s what happened with my old water heater. Since I had never purchased a new one before, knowing where to start was a little hard. A coworker suggested I call Simply Green and see what they could do. They could not have been nicer or more helpful. A pro came out and we talked about what I needed and compared a couple of options. The upshot is they had the old heater out in no time, the new one in place, and had conducted a complete check to make sure everything was fine. If I ever need another water heater, you can guess who I’ll call!

After we talked it over, our decision was to keep our house but spend some money to make sure it was completely comfortable before we retired. With five years to go, that meant replacing some things, including our heating and cooling system immediately so it would be paid in full before we had to get by on our pensions.

Simply Green had the ideal solution for us. Along with a system that had all the features we wanted, it would also cost less to operate. We could even have it paid for long before our retirement dates rolled around! Now we sing the praises of Simply Green to anyone who will listen.