- Approximate cost of services:
- $900,000.00
Amber from Calgary;
Please accept our apologies for not responding to this comment earlier. We did not have a profile on this site, and have just recently been made aware of HomeStars.
Statesman Group is very concerned to hear about your disappointment, and would like to ensure that your concerns are properly addressed.
A quick note about the issue expressed. The development you have mentioned certainly did have an issue which resulted in moisture entering into the structure. As you noted, the condo board did have an engineering firm do an assessment. Unfortunately, their assessment was only able to list a number of possible causes of the issue (including stucco installation, perforated envelop, etc), and could not clearly identify the actual issue.
To better understand the problem, Statesman Group brought in another firm, which was based out of the Seattle, Washington area, to gather their greater expertise in building envelopes and water penetration. After extensive study, it was determined that the problem was actually an issue with the manufacturing of the window product. There was a part of the internal framing of the windows which allowed water to seep into the window structure, and then be wicked out into the surrounding structure. Through collaboration with our window provider, Statesman replaced approximately 80 windows, as well as repaired any damage that may have occurred as a result…all at no cost to the home-owners. To this date, there have been no further issues regarding moisture penetration.
As you noted, the Condo board had initially filed a lawsuit, but this was simply done out of diligence on their part to ensure that it was filed within the required timeframe. The Board and Statesman worked closely to get the problem resolved to everyones satisfaction, all proceedings were ended, and we continue to have a strong and positive relationship with the Board. Statesman takes great pride in building a quality product, and fostering an enduring relationship with our home-owners and our partners.
We are sincerely sorry that you were involved in the early stages of this issue as we worked to understand and resolve the problem. Should you like to receive further clarification, we invite you to reach out to us by calling 403.256.4151, or contact us by email at jeff.mann@statesmangroup.com
Thank you!!
Statesman Group