Plumber On Demand

This company's plumbers did not understand pipes or floor drains or anything relating to the problem that our pipes had. They were extremely inefficient and used the wrong tools and thus accomplished nothing. Another plumber fixed the problem in 30 minutes. When I called for a refund, the company kept playing games with me, telling me to email repeatedly with a clear description of my problem or call back over and over. Eventually the manager threatened me with calling the police when I posted a bad review of the company, after he dodged my phone calls for weeks.

I called Plumber on Demand and asked to have my 7 year old propane water heater inspected. The inspection lasted about 20 minutes. I had to insist to have the safety valve tested. After the plumber left, I spoke to a friend who asked me if the sacrificial anode was inspected. It was not. My friend was very surprised. I did some reading and realized that this was particularly important given the age of my water heater. So I have been had. Stay away from Plumber on Demand.

Run away from this company. They will charge you hundreds and do nothing. It would be zero stars if that was an option.

They gave me an ETA of 1-3pm the next day. He arrived at 7pm clearly wanting to leave as soon as possible. We explained the tub began filling up and the toilet began leaking at the same time so they may be connected. He treats the toilet on its own first by replacing the seal with one we had purchased. Then tells us the price. Says to use a snake on the tub drain at all will be hundreds more. Theres a $250 fee if you dont pay for them to do what they quote, and when asked what that includes if not diagnosing the issue he says he ran the faucet so that covers his inspection.

We agree he can use the snake. He declares the issue fixed! We turn on the tub and it fills up quickly. He says there cant be a block because its draining, even though its just as slow as before he did anything. We argue, he puts down a bigger snake in the tub. Then we see the toilet is leaking again. He argues its a wet towel on the floor. We prove its the toilet and he finally agrees the problem must be related and its the main drain. He put it in writing that he went 75 ft down the main drain and it was completely clear, so contact the county.

The sewer inspection for the county showed a block only 45 ft down. We spent three days without a toilet complaining to the company before they sent back the same guy who used the same tool. I asked about using a bigger cutter head, but he said no this will clear anything. Then he says there actually is a spot he cant get through, must be a cracked pipe and hell need another $600 or so to use a camera to see the issue (even though the pipe is full of brown water so visibility would be almost zero). We refused, he left. Contacted the company with our concerns that he clearly changed his story repeatedly, and they said since I had a loose in confidence of their plumber and wont pay them more our relation is terminated. Being professionals, they ended the email with thx.

They refuse to respond to a request for refund. $650 spent and absolutely nothing was fixed. My cousin rented a snake with bigger cutter heads and got the drain cleared.

Genuine and honest work! It was a great service from start to finish. Don't choose any other company but this company. They ensure you the best quality of work. Not only did the technicians help our situation but they gave amazing professional feedback for the future... Thank you again!

Outstanding service from the plumbers of this company who diagnosed and fixed a leaking bathroom sink faucet handle without having to replace any parts. They knew their stuff and were clean and friendly. Highly recommend both plumbers and the company itself--I called on a Monday morning (surely a busy time) and they had someone there in well under an hour.

Moved into a new apartment unit, and realized the drain is clogged. Call this company and had same-day service. The service technicians were very polite and professional, made sure all my sewer was cleared, and even helped me fix some minor setup with my washer which wasn't their responsibility. I'm glad I called them!

First class efficient service. Responded quickly, job done quickly and left everything cleaner than before. Great job!

Very good service. Plumber was very polite and done a good job. Very satisfied customer. Thankyou

Had 2 other plumbers look and they couldnt solve the blocked sink. The Plumber On Demand had it cleared within the hour

Excellent service and communication. They were a pleasure to work with. Right on time and very efficient, and a great sense of humor as well. I would not hesitate to recommend them to anyone. The people at the office are also very expert at communicating with customers.