Empire Deck & Fence

Decks
Ottawa ON K2H 8K7
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Empire Deck & Fence
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87%

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Best of 2020 winner 3 timesBest of 2020winner 3 times

Reviews for Empire Deck & Fence

Average customer rating:
8.8 10 (71 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Great looking 7 foot high fence...

We requested a fence be put up and we dealt with a couple of professional and pleasant people. The fence looks great and went up fast. It was installed in Dec so I will see how everything is in the spring. They have offered to come back if there are any issues. They ran into a couple of issues not of their doing such as measurements, city lines, trees. They took care of everything.

1 of 1 people found this review helpful.
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Company Response

We're glad you're happy, and of course if there are any issues you're covered by our 5 year warranty!

0/10

EIGHTEEN MONTHS LATER

After perusing the BBB site which listed this company with an A plus rating, I hired them in May of 2018 to build two small decks. I ordered Trex composite “Aspen”, aluminum railings, glass on the back deck. I paid approximately five thousand dollars as a deposit. October passed, then November arrived. My husband and I arrived home to find a huge hole in the backyard, a leg breaker, actually! I called many times and had no response until the following spring. I asked for a start date of May, 7. Absolutely nothing was begun, in fact, somehow the materials that I purchased were no
longer there. Somehow the Trex was unavailable so I was asked to choose a colour from a small sample on the internet. Several months passed and there was no deck or front porch constructed. Finally on November 25, 2019 the work was completed. I had to hold back ten percent as the craftsmen had pieced two boards together which resembled a patchwork quilt. They also had installed a post that was clearly defective as it exhibited several deep gouges. It took eighteen months to do the job, yet the company was able to send the invoice in two days!!!! I would NEVER recommend Empire Decks and Fences to
anyone. Nancy Boutilier

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Company Response

Dear Nancy,

We're sorry your experience wasn't the best, and didn't meet our usual high standards.
We'll continue to work with you, to meet your and our expectations.

Empire team

Rick and Bev G in Ottawa
Rick and Bev G in Ottawa
1 review Ottawa, ON
10/10

Fencing, large patio and pathways in TechoBloc

Empire Deck and Fence came to complete a cedar fence and install a new patio and pathways in the backyard. The finished product is beautiful. We are very satisfied with the professionalism and attention to detail exhibited by all their staff.

1 of 1 people found this review helpful.
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Company Response

Rick and Bev,

You are a fantastic clients and a pleasure to work with!
Looking forward to doing your front yard in the spring!

Cheers,

Empire team

CCDC in Nepean
CCDC in Nepean
1 review Ottawa, ON
10/10

DAYCARE PLAYGROUND FENCE REPLACEMENT

Our existing daycare chainlink fence needed replacing badly and because we are located close to some residential housing units, we needed the privacy as well. Jared from Empire provided us with a great quote and the workers from Empire did an outstanding job with Mark as the project manager who went above and beyond the call of duty to make sure we had not only a great stable fence but a gate with a great closure to ensure the children in our care were safe in their playground. Working late into the night, over weekends and making quick adjustments was something we didn't expect but are greatful for. We will be in touch in the spring for the rest of our fencing needs.

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Company Response

We are glad you are happy, and very proud of our team of dedicated professionals.
Yes, please do contact us, and we'll be happy to work with you again soon!

Thanks,
Empire Team

Hugh in Ottawa
Hugh in Ottawa
0 reviews Ottawa, ON
10/10

Deck replacement with new composite deck

Empire Deck and Fence did an excellent job on our deck replacement. They listened to our ideas and made excellent suggestion to enhance what we wanted. They stuck to the quote and provided a quality product within the time frame that they stated. I highly recommend this company, as they are professional and reliable.

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Company Response

Thanks for the review! We have a great team and we're so happy you're enjoying your new deck!

Private User
Private User
Private User reviews Ottawa, ON
8/10

Old deck replaced with attractive new deck

I was concerned with the decline of my old deck and contacted Empire Deck and Fence to find out the price of replacing it with a slightly smaller one. I was given a price and the approximate date when the work would start. To my surprise it was completed a few weeks later and it is exactly what we wanted. The deck is beautiful and we look forward to the many hours we will spend relaxing on it.

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Company Response

Thanks for the review! Our team takes great pride in making sure our customers are happy with our work. Enjoy your new deck!

Sarah in Ottawa
Sarah in Ottawa
3 reviews Ottawa, ON
10/10

Horizontal Fence

Mark and his team were great at keeping in touch and proactively keeping me updated on my project! We tried to get the project done within a tight timeline and, unfortunately, the rain beat us out! But I appreciated so much the level of communication from Mark, as well as the priority on quality and really building the fence the way I envisioned it. It’s BEAUTIFUL, and the most beautiful one I’ve seen in the neighbourhood (in my very biased opinion). Thanks Empire!

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Company Response

Thanks for the review! We have an awesome team and take great pride in making sure our customers are happy with our work. Enjoy your beautiful new fence!

Raul in Newmarket
Raul in Newmarket
0 reviews Newmarket, ON
10/10

Front Interlock and Backyard Patio

Empire designed and installed the interlock for the front of our home in 2018. We were so pleased with the quality of their work that we asked them to build our backyard stone patio in 2019. Quality work and professional service. I recommend them for all of your landscaping needs.

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Company Response

Thanks for the review! We take great pride in our work and are so happy that you're pleased with the results. Enjoy your beautiful new yard additions!

Cecile in Ottawa
Cecile in Ottawa
1 review Ottawa, ON
10/10

Fence and Deck

After 15 years, I needed to have my fence and deck replaced. My new cedar fence and pressure-treated deck are awesome. I was very pleased with the quality and speed of the work. I would also mention how pleasant it was to deal with Jared, the sales rep, and Mark, the project manager. Kudos to Mark, who went out of his way to make sure my expectations were met. The three guys who did the actual work also deserve special thanks. Kerry, Chris and Jason were very pleasant to deal with. They were efficient and worked well together, and it was very apparent that they took pride in making sure the job was well done.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review! We have great team who takes pride in a job well done and we're so glad you're happy with the results. Enjoy your new deck and fence!

James in Toronto
James in Toronto
1 review Ottawa, ON
10/10

Glass panel repair work

HUGE thanks to Empire Deck and Fence for their wonderful, efficient and professional repair work, esp. in mid-summer when they are the busiest. Basically no wait time at all. They even vacuumed the river rock on the yard side of the deck to clear the gazillion pieces of glass that had spread down there, as well as clearing the gaps between the floor boards! And, to boot, no charge, even though this was not covered under warranty. Highly recommend this company. Ryan and Mike-bravo!

1 of 2 people found this review helpful.
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Company Response

Thank you for the review! We take great pride in our customer service and we're so happy to hear you're pleased with the results. Enjoy your deck!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Deck & Fence

Our goal is to keep our nation's capital beautiful!

With the help of our amazing clients, Empire provides gorgeous exterior makeovers to wonderful homes across the city.

Thank you to everyone who has been part of our goal.

CATEGORIES
Decks, Fences & Gates, Interlocking Stone, Landscape Architects, and Landscape Contractors & Designers
SERVICES
- Decks (Composite, PVC, Cedar, Pressure-treated) - Fences - Landscaping - Interlocking - Hardscape - Stonework - Woodwork - Pergolas - Railings - Gazebos - Glass railings - Lighting
BRANDS
Composite Decks: TREX, Fiberon, Timbertech PVC Deck: Azek Interlock: Techo-Bloc, Permacon Banas... Fence: Tuffence, Bufftech
SPECIALITIES
- Architectural Design - Composite & PVC decks - Cedar & pressure-treated decks - Glass railings - Fences - Interlocking - Landscaping
WEBSITE
http://www.EmpireDeckAndFence.com
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
7
RETURN POLICY
Ontario Law: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction, Civil and Chemical Engineering, Architectural Technologist, Commerce
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-year on workmanship for decks and fences. 2-year for interlock. Manufacturer's warranty applies for all materials.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.