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Roofing
Custom Roofing Ltd. - Out of Business
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69%

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Reviews by rating (past 12 months)

Reviews for Custom Roofing Ltd. - Out of Business

Average customer rating:
10 10 (19 reviews)

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Joe shaffer from Ottawa
Joe shaffer from Ottawa
1 review Ottawa, ON
10/10

New roof

I selected Custom Roofing based on the positive reviews I had read. My experience with them was extremely positive. Phil and Jacquie are both wonderful to deal with and made me feel at ease with this important purchase. They answered all my questions in a professional manner and never made me feel like I couldn't ask them anything. They started the work on time and finished on time with exceptional workmanship. What really impressed me was the amount of time spent each day on cleanup. We have an extensive amount of flowers and shrubs along our house and I couldn't find one nail or any debris on the ground. This was amazing as many of my friends who have had their roof done by other companies are still finding nails on their lawn and in their gutters. Our roof looks great and would highly recommend Custom Roofing !

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for taking the time to write your positive experience you had with Custom Roofing Ltd. We are a family business built on old-fashioned values -customer service, and are passionate about providing the highest quality of work to our customers, and in doing so, we treat every home like it is our own. We know what a task it is to keep flowers and shrubs in top notch shape, and take measures to ensure that not only your roof is done professionally, your property is not disturbed. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

M. Bennett from Ottawa
M. Bennett from Ottawa
1 review Ottawa, ON
10/10

Roofing

I had a leak in my kitchen ceiling due to an Ice Dam near the stove exhaust vent in the roof. The man that arrived was very professional and cleared the whole section of the roof including the ice causing the dam/leak, he worked quickly and efficiently and resolved the problem in just under an hour. I would definitely recommend this company and intend to make them my first call when I need my roof replaced.

Approximate cost of services:
$250.00
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Company Response

Thank you for taking the time to provide such positive comments. We are thrilled that your experience with Custom Roofing Ltd. was a positive one and we look forward to hearing from you when you require our services for a new roof. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Arthur L from Ottawa
Arthur L from Ottawa
1 review Ottawa, ON
10/10

Emergency roof snow removal

Snow accumulated on our roof was causing a water leak in our home.
When I called Custom Roofing to request snow removal they said that they were unable to do so for up to two weeks. When I explained that water was entering our home they immediately provided emergency service within a couple of hours to address the problem. They were there for us!
These days its a rare thing to get such great service. The amount of "good will" created is huge.
When we require our roof to be renewed CUSTOM ROOFING will be our first choice.

Approximate cost of services:
$180.00
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Company Response

Thank you for taking the time to provide your positive comments and experience you had with Custom Roofing Ltd. We are a family business built on old-fashioned values -customer service, and are passionate about providing the highest quality of work to our customers. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Jim Martin from Ottawa
Jim Martin from Ottawa
1 review Ottawa, ON
10/10

Rof Re-shingling

The project involved re-shingling of 7 townhouses. Custom Roofing were competitive in price and responsive to questions and concerns. The work was done promptly with good clean-up. In summary, good service and a quality product from Philip and Jacqui..

Approximate cost of services:
$180,000.00
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Company Response

Thank you for taking the time to share your positive experience you had with Custom Roofing Ltd. We are a family business built on old-fashioned values and are passionate about providing the highest quality of work to our customers. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Jeff Beedell from Ottawa
Jeff Beedell from Ottawa
1 review Ottawa, ON
10/10

roofing

Very pleased to share how happy we were with our roofer, Phil Haggar of Custom Roofing Ltd. He re-did our roof with new-to-market 50 year shingles in a single day. Clean site and custom flashing solution appreciated.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for taking the time, to write a review on us. We are a family owned and operated business where quality workmanship is still job one. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Joan Russell from Ottawa
Joan Russell from Ottawa
1 review Ottawa, ON
10/10

Roof

Partial roof repair and installation of vent. Custom Roofing was recommended by family. In addition to the recommendation, their pricing as well as the professionalism and integrity of the owners, Philip and Jacqui made the decision easy as to which company we would engage to do our job.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your kind comments, it's clients like you that make our job a pleasure! Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Ron Ramkerrysingh from Ottawa
Ron Ramkerrysingh from Ottawa
8 reviews Ottawa, ON
10/10

Roof re-shingling

Philip and Jacqui Haggar of Custom Roofing were absolutely delightful people to work with when my roof needed re-shingling. Philip and his crew uncovered massive rot underneath the old shingles caused by substandard workmanship on the part of the previous roofer.
Philip was meticulous in his work. habits, and he acted in a professional manner by completely restoring the rotten sections and then ensuring that the underlay and shingles were properly installed.
I highly recommend Phil Haggar and Custom Roofing I might add that I didn't know Mr. Haggar before he was hired.

Approximate cost of services:
$8,000.00
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Company Response

Thank you very much for the great review Ron. We are a family owned & operated business where quality workmanship is still job one. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

William Bloom from Ottawa
William Bloom from Ottawa
1 review Gloucester, ON
10/10

roofing

Custom Roofing Ltd. did the roof at VLN Advanced Technologies Inc. in 2004, the roof of VLN's lab office in 2010 and as a result of their excellent workmanship and attention to detail, they have since done the company owner's roof and also my own home's roof.
It is extremely hard to find a company that takes pride in their work. Custom Roofing Ltd. treats every customer's roof like it is their own and because of that, I recommend Custom Roofing Ltd. to anyone that asks for a roofing company referral. They provide Excellent workmanship, excellent customer service, they respect budget, with no hidden costs."
W. Bloom, Director, VLN Advanced Technologies Inc.

Approximate cost of services:
$15,000.00
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Company Response

Thank you very much for taking the time to write a review on us, especially such a glowing one! We are a family business built on old-fashioned values and are passionate about providing the highest quality of work. We are very happy that you will recommend us to anyone that asks for a roofing company referral. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

Ruth
Ruth
3 reviews Nepean, ON

First Review

10/10

Roof

When we had a bad wind storm back in 2012, some of my shingles blew off of my roof. I called Custom Roofing to have them come and assess the damage. They arrived within an hour and fixed the shingles right away. Phil, the owner, explained how he fixed it by adding high quality chalking around the nails so there would be no leaks. This is something that not all roofing companies would take the time to do or explain. While he was there, there were many of my neighbours with the same problem and he was willing to help them without having them call to make an appointment.

He understood that people were upset and concerned about their roofs and he was willing to help and take care of their concerns quickly. I would not hesitate in recommending Custom Roofing to anyone. They have a family-oriented business, genuinely care about people and their customer service makes you feel like you are their only customer.

Approximate cost of services:
$0.00
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Company Response

Thank you for your positive comments Margaret. We are thrilled that your experience with Custom Roofing Ltd. was a positive one and we look forward to seeing/hearing from you when you require our services for snow removal or any other concern that you may have with your roof. Thanks again, for your patronage and positive feedback. Custom Roofing Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Custom Roofing Ltd. - Out of Business

COMPANY MILESTONE: On budget, on time, 100% customer satisfaction every time; for over forty years and always making our customers the number one priority. 5 year townhouse/ condo project (2015-2019). Custom Roofing Ltd. , locally owned and operated, has been providing high quality roofing services to Ottawa and its surrounding ...
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