Renovation is a “dreaded” word which I've been avoiding for years, but Elaine and her team has changed my perception on trades people. From the moment I wandered into her showroom/factory, her sincerity, efficiency and helpfulness put us at ease and gained our trust. My kitchen counters have many bends and corners, it doesn't help that I am quite detail-oriented and skeptical :) Elaine and her team don't waste anytime, they came in to measure and cut out a blueprint, let us inspect the stone slabs before they cut and install, the whole process took less than 2 weeks! No delay, no mess, no problem! The installers are respectful and accommodating, any questions and demands that I made are addressed on the spot in an efficient manner, suffice to say the quality of work is excellent. One thing that really impressed me is : when they installed the quartz countertop on my island, I noticed a small imperfection on the stone. They could have just patched it up and left (I wouldn't know the difference). Instead they recognized it's a minor defect, took back the island countertop and cut a brand new piece to replace it, with no delay in schedule! Now, that's superb customer service, they rectify the issue to ensure we are 100% happy. I wholeheartedly recommend 'Upgrade Countertop and Stone', they make renovation a breeze : smooth, fast and pleasant. If I can give Elaine and her team 10 stars, I would!
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- Company Response
Thank you so much it was our pleasure to worked with you to the response and recommendations to your friends and family.Hope that you are enjoying your new Kitchen countertop and we are looking forward to hear from you again if you have any future plans.