Upgrade Countertop & Stone

Countertops
271 Amber Street Unit 8 Markham ON L3R 3J7
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Countertops
Upgrade Countertop & Stone
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93%

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Reviews by rating (past 12 months)

Reviews for Upgrade Countertop & Stone

Average customer rating:
9.9 10 (47 reviews)

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JaimeZJ
JaimeZJ
1 review Markham, ON
10/10

Kitchen Countertop

Renovation is a “dreaded” word which I've been avoiding for years, but Elaine and her team has changed my perception on trades people. From the moment I wandered into her showroom/factory, her sincerity, efficiency and helpfulness put us at ease and gained our trust. My kitchen counters have many bends and corners, it doesn't help that I am quite detail-oriented and skeptical :) Elaine and her team don't waste anytime, they came in to measure and cut out a blueprint, let us inspect the stone slabs before they cut and install, the whole process took less than 2 weeks! No delay, no mess, no problem! The installers are respectful and accommodating, any questions and demands that I made are addressed on the spot in an efficient manner, suffice to say the quality of work is excellent. One thing that really impressed me is : when they installed the quartz countertop on my island, I noticed a small imperfection on the stone. They could have just patched it up and left (I wouldn't know the difference). Instead they recognized it's a minor defect, took back the island countertop and cut a brand new piece to replace it, with no delay in schedule! Now, that's superb customer service, they rectify the issue to ensure we are 100% happy. I wholeheartedly recommend 'Upgrade Countertop and Stone', they make renovation a breeze : smooth, fast and pleasant. If I can give Elaine and her team 10 stars, I would!

Approximate cost of services:
$7,000.00
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Company Response

Hi Jaime
Thank you so much it was our pleasure to worked with you to the response and recommendations to your friends and family.Hope that you are enjoying your new Kitchen countertop and we are looking forward to hear from you again if you have any future plans.
Regards,
Upgrade Team

Norm Berk from North York
Norm Berk from North York
3 reviews Toronto, ON
10/10

New countertop

Elaine and her crew did an amazing job! Wonderful quality...expert installation, and they were a pleasure to deal with .
I would highly recommend using them for your custom counter needs.

Approximate cost of services:
$2,300.00
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Company Response

It is our pleasure to work with you. Thank you so much for the comments you wrote it means a lot for us. Looking forward to hear from you again, best wishes.
Upgrade Team

Rik
Rik
1 review Newmarket, ON
10/10

Kitchen countertop

New kitchen countertops. Elaine and her team did an excellent job of measuring and installing our counter top. Very friendly done on time.

Approximate cost of services:
$7,000.00
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Company Response

Thank you so much Rik it's my pleasure

Susan in Markham
Susan in Markham
1 review Markham, ON
10/10

Small bathroom vanity countertop

No job is too small for Upgrade Countertop & Stone. In late 2017, we needed a vanity countertop on short notice and were able to find the perfect piece of quartz in the warehouse. Elaine was very attentive and promised that the finished product would be ready for pick-up in 2 or 3 days. She was true to her word and we installed it ourselves in no time. It certainly wasn't Upgrade's biggest project but we were made to feel like our business mattered. Thanks Elaine.

Approximate cost of services:
$400.00
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Company Response

Hi Susan
Thank you for choosing Upgrade Countertop &Stone it was our pleasure in helping you and amazing working with you! we are happy to hear that you love your new kitchen and bathroom! wish you all the best.
Upgrade Team

J &.
J &.
1 review Richmond Hill, ON
9/10

Countertop replacement

We are very pleased with Elaine and her team. They were very organized and kept us well-informed of progress and schedule. They responded promptly in fixing a minor mark and chip found on the material. I would recommend Upgrade Countertop to our friends.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for your time to write us such a great review and it was a wonderful experience to work with you .looking forward to doing business with you in the future
Upgrade Countertop team

Janet
Janet
2 reviews Toronto, ON
10/10

Kitchen Countertop

Their work is beautiful! There was lots of selection, and the staff at the store were amazing at helping me make the right selection for my kitchen, even showing me the full slab they would be using. The installation was a week later, and their installers were fabulous at making sure things were perfect!

Approximate cost of services:
$3,000.00
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Company Response

Hi Janet, thank you for taking your time to write us such a great review. We are so happy to hear you love your new countertop and so glad that we have exceeded your expectation.You are such an amazing customer and working with you is absolutely a wonderful experience for all of us. Looking forward to doing business with you in the future and wish you all the best!

Rodriberg
Rodriberg
1 review Toronto, ON
10/10

Kitchen Renovation

5 star service, value and quality!

My fiancé and I just bought our first house whose kitchen required a complete revamp. I always felt the countertop was an important element to the way a kitchen looked. I loved the look of marble and durability and maintenance of quartz. I heard about Elaine through a family friend and decided to go check out her options. It was a long weekend and there were many other similar type shops in the area. The only one that was open and busy away cutting slabs for other customers was this shop, which speaks to the amount of business and success they have had.

I decided on a colour and Elaine and her team came to my house to make sure the measurements were perfect. Installation and turnaround was very quick, within a week or so and a seamless process. She was very responsive and always happy to answer all of my questions (and I had a lot). Thanks Elaine!

I was really impressed by:
- service and helpfulness
- selection of options
- ability to purchase and install sink counter
- quick turarnound time
- quality
- value

Moving in this weekend and looking forward to enjoying my new countertop and sink!

Approximate cost of services:
$1,800.00
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Company Response

Thank you so much for taking your time to write such an excellent review (and i heard it was your first review ever, really appreciate). It was pleasure working with you guys.We are so glad that you are happy with our work and the end result of your new kitchen.It was our responsibility to meet your satisfaction through this project. Enjoy your first new house and the new kitchen . Looking forward to doing business with you in the future . If you have any questions please don't hesitate to call or visit us .

manetcat in Markham
manetcat in Markham
1 review Markham, ON
10/10

Kitchen Countertop Dream

I was referred to Upgrade countertops and they were great! They had a an amazing selection of stone to choose from and Elaine was really patient with me while I tried to decide. Everything was ready to install in just a few days and the installation was quick. The installers were very professional and very careful in my home. If I knew that it would be this easy and fast, I would have done this years ago! Thanks so much for making my kitchen look beautiful.

Approximate cost of services:
$3,300.00
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Company Response

Thank you so much for taking your time to write us such a great review and sharing your experience with us .We are so happy that you love your new kitchen look . It was such a pleasure to be able doing business with you .Much appreciated !

Private User
Private User
Private User reviews Markham, ON
10/10

Custom marble double vanity

Elaine is a pleasure to work with. They installed a custom marble double vanity in one of our bathrooms within one week of providing a quote. It is beautiful.
Thank you

Approximate cost of services:
$1,100.00
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Chloe in Whitby
Chloe in Whitby
1 review Toronto, ON
10/10

Kitchen island/waterfall

We met Elaine through a family referral. Could not be happier with our new kitchen island/waterfall. She was quick, efficient and professional. Her team was on time, which in Toronto is very rare and they were super friendly. They explained to us why they were doing things a certain way and they were very careful in our home. We will call her for our futur projects!

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Upgrade Countertop & Stone

Upgrade Countertop & Stone supplies and installs custom cut quartz, granite, marble and all other natural stone counters . All our workers have more then 10 years nature stone fabrication experience. We co-work with lots of stone suppliers such as Caesarstone, Silestone, Samsung, Hanstone, Interstone, etc in Toronto. We are ...
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