Sleep Guide Mattress Ltd.

Furniture
Mississauga ON L5N 1A2
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Write a Review

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94%(42 reviews)
91%(7 reviews)
99%(152 reviews)
HomeStars
Furniture
Sleep Guide Mattress Ltd.
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71%

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Reviews by rating (past 12 months)

Reviews for Sleep Guide Mattress Ltd.

Average customer rating:
10 10 (99 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Mattress And box spring sale

I would like to thank Carlos. He was very helpful and knowledgeable about the type of mattresses that we needed. He provided excellent customer service. He answered all our questions and delivered the mattresses in a timely manner as promised. Best deal and experience ever. I wish every store had great service as Sleep Guide Mattress. Thank you Carlos for being pleasant and helpful.

Approximate cost of services:
$1,500.00
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Company Response

Thank you very much for your nice review. I am sure you will be satisfied for years to come. Please come again...Carlos!

Patricia in Toronto
Patricia in Toronto
1 review Toronto, ON
10/10

Bedroom Purchase

I recently moved to Canada and i needed a bedroom, so i went to Sleep Guide Mattress and with Carlos Telheiro i had the best costumer service ever! I bought the bed and mattress, also dinning table with chairs and he was impecable. Not only delivered but also helped us instaling everything. Really good quality products, i highly recomend.

Approximate cost of services:
$1,000.00
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Company Response

Thank you very much Patricia. We are very happy that we were able to help you so professionally and look forward to seeing you again soon! Carlos

Claudette Ricketts in Brampton
Claudette Ricketts in Brampton
1 review Brampton, ON
10/10

Purchase of mattresses

I had to find two mattresses for my sons bunk bed. I soon realized that I did not have a lot of money. I went to the Sleep Guide Mattress where Carlos Telheiro make several suggestions to me to save money as well as pointed out the difference in prices for a good sleep. That same night I purchased mattresses for the bunk bed. He delivered and setup not only the mattresses but also fixed the unfinished bunk bed set up which the movers failed to do. That is true customer service indeed.

A few weeks ago I need anther mattress set because I had a visitor coming to the country. Again, I needed a mattress so I called Carlos. Over the telephone he made recommendations and actually sold me a mattress. Not only did he find a suitable mattress, he found it, sold it, delivered it and set it up.

Honestly, Carlos is offering great service to his customers.

Approximate cost of services:
$700.00
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Company Response

Thanks so much Claudette for being a loyal customer! We appreciate very much your business. Carlos

Sumat in Mississauga
Sumat in Mississauga
1 review Mississauga, ON
10/10

Mattress

I had the best experience ever. Thanks to carlos for best customer service. He is really helpful and gives the best options available. I'm completely satisfied. I willing surely recommend to others.

Approximate cost of services:
$310.00
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Company Response

Thank you very much for the kind words Sumat and happy you are pleased with your new mattress set! Thanks again... Carlos!

Claudio in Mississauga
Claudio in Mississauga
1 review Brampton, ON
10/10

King bed

We have zero regrets going to Sleep guide to buy a mattress. Carlos gives outstanding customer service. He is honest in addressing our needs. He is also patient as he stood there and never seemed annoyed by our many questions. He recommended a mattress that was actually well below what we said we were willing to spend. He delivered it himself and was very careful. More than I was. I wanted to force it up the stair case and he convinced me it be better to go through the balcony door. Carlos = honesty.

Approximate cost of services:
$1,500.00
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Company Response

Hi Claudio,
Thank you kindly for your nice review! We are so happy that we were able to assist you in such a professional manner and appreciate very much your recommendation. Thank you again for your purchase and hope to see you again soon. -Carlos

Lidia Phokeev in Mississauga
Lidia Phokeev in Mississauga
1 review Mississauga, ON
10/10

Matress & bed

We are very fortunate to find in Sleep Guide Mattress a local store that offered us good quality, reasonable price and an excellent service. Carlos was very knowledgeable, friendly and helpful. Delivery was prompt. I would recommend this store to anybody.

Approximate cost of services:
$1,500.00
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Company Response

Hi Lidia,
Thank you so much for expressing to us the great experience you've had. We truly do strive to provide excellent customer service and the best product, value for the best price. Thank you again for the kind review, and hopefully we will hear from you again for your next bedding needs.
-Carlos

Sacha in Mississauga
Sacha in Mississauga
1 review Mississauga, ON
10/10

New Mattress

I highly recommend this store for anyone in need of a new mattress. The customer service is impeccable! Carlos is very patient and it shows that he cares about finding you the right mattress. He even helped me out by carrying the mattress to my apartment. Prices are very good as well. This place is 10/10.

Approximate cost of services:
$680.00
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Company Response

Hi Sacha,
Thank you so much for taking the time to write your review. We love to hear when we have met and or exceeded our customers expectations, so again, thank you so much for taking the time to send us your thoughts, and for the referrals! Have a great day, hope to hear from you again soon.
Thanks, Carlos

Bhu in Mississauga
Bhu in Mississauga
1 review Mississauga, ON
10/10

Queen Mattress

Great customer service. I usually don't do reviews, but Carlos definitely deserves it. VERY HELPFUL. the prices were so low that you don't need to bargain. I got same day delivery, which was more than i could ask for. He then also helped me carry the mattress to the room which i thought was very kind. I would recommend this place to anybody who needs a mattress, i would 100% buy again from Carlos.

Approximate cost of services:
$300.00
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Company Response

Thank you Bhu for your nice review. It was nice meeting you. Enjoy this great mattress!
Carlos

Farook Alyassin in Mississauga
Farook Alyassin in Mississauga
1 review Mississauga, ON
10/10

Mattress Purchase

My father purchased a bed for my sister and myself from Carlos. He was very helpful and even delivered the mattresses to our house himself and helped carry them to the rooms. He is a nice guy and runs a great business that really cares about its customers.

Approximate cost of services:
$1,000.00
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Company Response

Thank you Farook for your nice review. It was nice meeting you and your family. My best wishes in your school studies.Enjoy this great mattress!
Carlos

Paul
Paul
1 review Vaughan, ON
10/10

New mattresses

I have purchased a king size mattress awhile back from Carlos and I am very satisfied with the product. Carlos is a great help in choosing which mattress fits your needs. From that point on I have purchased an organic crib mattress, a queen mattress for a family member, and a queen mattress for my daughter. I have also purchased the mattress protecters to fit each mattress and I have nothing but good words to say. Everyone is sleeping comfortable which means everyone is happy. His prices are very reasonable and delivery times are met with your needs. Highly recommended.

Approximate cost of services:
$600.00
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Company Response

Paul thanks so much for being such a loyal customer at Sleep Guide Mattress. I am so happy to know that your family are enjoying their mattresses' and will continue to do so for many years to come. I appreciate your business!
Thanks again, Carlos.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sleep Guide Mattress Ltd.

Sleep Guide Mattress transforms lives one night at a time. As one of the GTA leading mattress bedding retailers, Sleep Guide Mattress delivers unparalleled value and selection – from Sealy, Kingsdown, Dream Star, Divine Sleep Products, Health Guard, Titus Furniture and International Furniture. All the best brands. All the best ...
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