I am a returning customer for the past 5-6 years - I bought bed-sets at Sleepguide for myself, my family and my tenant. Spending hours online researching for good quality yet cost-effective product is a consuming and painful experience - it is impossible to compare products and all of them seem to have unhappy customers that have to jump through hoops to get any warranty satisfaction. Obviously there is a huge mark-up on a mattress or there wouldn't be so many vendors in the marketplace.
Somehow I stumbled on the Sleepguide review page with endless 5 star reviews. When I looked at the construction I was impressed with the quality features - no gimmicks, drama-free. The warranty is superior to any others and they actually honor it. I could never imagine ordering such an important purchase over the internet - but I figured with the return policy I really couldn't lose.
Placing the order was a breeze. I decided to call the business owner Mr. Carlos to place my order rather than ordering online. To my surprise, he is a very thoughtful gentleman - genuine, courteous, very warm and friendly, approachable, provided family-like attentive care throughout my expire purchase experience! All my questions were answered and confirmation came right away, as well as a phone call, thanking me for the order.
With this mattress, no longer do I toss and turn all night with all my various damaged and surgically repaired back screaming at me. Sleeping on my new mattress is like sleeping on a cloud. You close your eyes and it feels like you are floating. The moment you stretch out, all the pressure points on all the old aching bones and injuries just disappear. I don't even set an alarm any more.
Sleepguide is strongly recommended and I wish I could spread the good reviews everywhere among students and working professionals!
- Company Response
Thank you very much for your review. We appreciated very much your business. Please feel free to call us anytime for all your bedding needs. Thanks--Carlos