Lemon Tree Landscapes

BUYER BEWARE
Contacted Lemontree, received a fair quote and scheduling was fine. Communication was OK considering these are landscapers and cannot be expected to answer quickly while working.

ACCOUNTABILITY - NONE

I am in the construction industry and deal with all trades on a regular basis. I am realistic when it comes to my clients in setting expectations, and on the flip side of that, I am easy to work with as a customer.

Problems:
1) A section of grass/sod was overlooked around a garbage bin. I inquired and received a reply saying they were aware of it as they were not sure what to do around the area. This is an acceptable answer; however, why was this not communicated to the customer at the time of working being done? Could have resolved the issue then and there.

2) The crew damaged a section of my newly installed vinyl siding. This was brand new siding I had installed, no others were around this area at any time since install until LemonTree was on location. I contacted Sean and made him aware of the situation. Communication then became very difficult. Repsonses were few and far between and when I did receive one, it was "We will take care of it". I even offered to take an appearance allowance for the mistake, just wanted a fair reduction/offer in cash in lieu of the damages and more importantly, the crew to return to PATCH THE LAST REMAINING AREA OF MISSED GRASS AROUND THE GARBAGE BIN.

As I write this review, I am going through my text history and see I had given LemonTree many opportunities to make this situation right, and ultimately, THE CUSTOMER WAS IGNORED.

From quote to finish Sean & his team were professional & respectful. Sean always answer any questions we had before starting the project and during work they did an amazing job and give our backyard a new look. There was little work left on painting deck by guys but Sean & Ian come in on long weekend and finished the job in couple of hours themselves; they completed the project in timely manner as promised. They did give us details instructions on how to take care of the new SOD. Highly recommend Lemon Tree Landscape & definitely use them for our next front yard project.

Lemon tree Landscapes showed up at my house on time as scheduled. They had a large crew which was great. They said the job would take 2hours, and they were done in 2 hours. They removed the old grass, tilled the lawn, then added top soil, and laid the sod. Finally they rolled the lawn as a finishing touch. They then swept and cleaned the whole area leaving it all clean and shiny. They also consulted with me on how to maintain the newly laid sod, as well as emailed me instructions on maintenance. Great Job.

We had high hopes for Ian and Shawn but they let us down by not finishing the job. We had them do sod and a stone path plus landscaping of a garden. They said there would be weed barrier laid down but it was not laid over the full area and weeds now grow on the path and in the garden. Chased them for months, Shawn didn’t reply at all and finally Ian replied and did return, only to lay a bit of weed bettor on the edges o lot and cover it t with mulch. There is still a vast area with no barrier. Bad customer service and disappointing quality of work.

Quick and Timely Service. Completely removed old grass in the backyard, tilled, added new top soil, graded and layed down and rolled new sod.

Will definitely call again once I give up trying to revive my front lawn

Sean and Ian were extremely professional and delivered on their commitment on time! They agreed to do the work at very short notice and were very prompt with their responses and feedback. They replaced sod and completed the job in a matter of hours! Highly recommended for all landscaping services.

We are so happy we chose Lemon Tree Landscapes. Sean, Ian and their team did an amazing job turning my embarrassing lawn into 1100 sq' of grass glory. After years of trying to bring our lawn back to life and failing, we decided it was time to call in the pros. We just had a beautiful aggregate patio installed in our backyard so the unsightly lawn had to go.
Sean and Ian were very professional every step of the way which made me feel very confident that we had chosen the right company to do the job. Within a matter of days the crew arrived and did a fantastic job transforming our ugly lawn into a thing of beauty. I highly recommend using Lemon Tree Landscapes and would definitely use them again.
Thanks guys!

Dexter

Ian and his team were great. They were very quick and professional! Very good at responding to my emails and questions. Very good customer service! This makes all the difference.
I will definitely recommend them in the future.

Lemon Tree Landscaping team were professional and quick. They were very well priced and provided excellent service. Job well done to Sean and Ian’s group. Would definitely hire this group for any future lawn work.

The team was exceptional and the job they did was perfect. Their price was very competitive but the work they did was above and beyond what I expected. When asked to add work to the original quote they were quick to offer suggestions and made it happen.
Highly recommend these guys!