Hired Crystaller in 2013 to seal my patterned stone concrete. The sealant looked okay but it did not look completely sealed. Called them and they indicated it was due to wear and tear in the decorative concrete and that they would do another coat. As promised they came to do a second coat and it look much better.
6 months later In early spring we noticed the sealant had come off in certain areas. This was most apparent where there was foot traffic. They came by to take a look and promised to come back and re spray the area.
Months and months of e-mails followed by promises of "they will get to it" and then excuses of "being to busy" and "they would get to it soon". Then they did not respond at all to any of our e-mails.
I would not recommend Crystaller or Steve and Aleks. Too bad because I thought they were fair and honest. Now I will have to find someone else to do it and pay for it again. Very poor customer service and their product is not very good.