New Dawn Energy Solutions

Renewable Energy
1-7321 Victoria Park Ave. Markham ON L3R
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New Dawn Energy Solutions
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94%

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Reviews for New Dawn Energy Solutions

Average customer rating:
9.6 10 (82 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Save your time and money

This company is not even worth my zero star rating. Feelings aside, I will provide a statement of facts for your review to help you make an informed decision about your solar energy investment. I contacted Shalini to discuss solar panels system installation in the first week of February. At first, she was inappropriate on the phone. When I called her back, she was much more professional and appropriate. Shalini provided an overview of the project, including the timeline of 3-4 months to install the system. I signed up for the project. At that point, I trusted Shalini and her team to take good care of my project, time, and money. Big mistake!!! I did not receive regular updates on the progress of my project until May. I started calling them to inquire. I was told that an approval by the electricity utility company was still pending. FYI, the approval does not take 3 months to get. First week of May, I called again to get an update. I was told that a site assessment will be scheduled. The assessment was done by Nani 9 days later. FYI, the assessment should have been planned for and scheduled in advance. I did not hear back from Nani and his team until I inquired again in the first week of June. I was told that a building permit needs to be obtained from the City. Again, I did not hear back from Nani, Shalini, and their team until I called them in the first week of July. FYI, after calling the City myself, I found out that my building permit was sent to Nani 13 days after the application. So, it does not take 4 weeks to get the building permit! I called Nani and I questioned the delay. He was dishonest by stating that the building permit was still pending. When confronted on the matter, he was dishonest again by stating that it was received 3 weeks after the application. Five months into my project, I realized that I was dealing with dishonest, unreliable, and amateur company. I decided to terminate my contract and requested a refund. My request was met with resistance. After several calls and emails, my request was still ignored until I threatened to file a complaint with the Ministry. I was told that a cheque will be mailed to me. Two weeks later, I still did not get my money back. I called Shalini who stated that she had no idea why the cheque was not mailed to me right away. I was not surprised at all. This time around, I expected them to act unprofessionally and dishonorably. I ended up coming by their office and picking up the cheque. I hope my miserable experience with Shalini, Nani and their team can help you save your time and money.

Approximate cost of services:
$29,000.00
2 of 2 people found this review helpful.
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Company Response

We see this message is posted on various sites with different names and locations. But core issue resembles a recent issue we had with a customer from Aurora, Ontario named Oleg Solonar. Oleg Solonar, we are sorry we need to use your name to write our side view.

Lots of items written in this review have been twisted using unprofessional language which does not reflect us correctly. We went through our team’s notes and found the following facts.

This customer signed a contract with us on the 8th February but he did not give us access to the property till 25th March. Without doing a site assessment we couldn’t start working on the project other than getting utility approval. Between this time frame other customers signed up with us, since we had access to their properties we processed their projects ahead of this customer’s.

Finally we got the required approvals and brought the project install ready and scheduled the project to install according to the order they were processed. This customer was not happy with the initial installation schedule provided by our team; hence our team members talk to another customer and got an early installation date for him. But he was not happy with that too and wanted refund of his money. With manpower shortage created by the pandemic and supply chain issues we are trying our best to meet customers’ need. Our customers understand this and appreciate our efforts.

While we were going through the notes a question came from one of our team members whether this customer made us to sign a contract with him for a property he did not own? Is that the reason he could not give us access to the property till March 25? If so, it was unethical and could have put us in trouble.

Even though there was no reasonable ground for us to refund this customer our team decided to not work with this unreasonable customer and refunded his money less expense incurred.

Kang
Kang
0 reviews Richmond Hill, ON
10/10

Solar Panel project with Battery Backup

We engaged with them to provide our Solar Panel residential solution with battery backup. I having nothing but good things to say. I am super happy to have met the professional and knowledgeable team at New Dawn, and really good to work with.

Anyone who is considering a solar solution should really give them a serious consideration. I know that I will have more future business with them for sure.

Approximate cost of services:
$74,500.00
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Company Response

Thanks, Kang, for giving New Dawn Energy Solutions an opportunity to provide you with a solar backup system with lithium-ion batteries. Your Net metering system not only saves you money but also provides you with much-needed backup power during grid power outages. With your in-depth knowledge in IT, networks, and systems, I am sure your system is going to serve you beyond the initial requirements. If you or any of your friends or family members have questions about solar, energy storage, EV charging, or any sustainable technologies, we are just a call away. Thanks for the referral you already made, and looking forward to keeping in touch helping more Ontarians go net zero.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Tesla charger installation and panel change

New Dawn was absolutely wonderful to work with. Manny communicated with me clearly and frequently leading up to the project, and Shalini was really responsive over email too. Four guys showed up to do the job and they all worked diligently and cleanly to make it happen. They kept their PPE on as well! Unbelievably they ran a cable 40ish feet and fed it through the potlights and so they didn't even make a single hole that needed fixing. They also were very creative in installing the panel so that it both followed code and also didn't require me to fix wall damage there. Their prices are also really reasonable. I will absolutely use them again and highly recommend them.

Approximate cost of services:
$3,500.00
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Company Response

Marc, thank you very much for your business and for taking the time to share your experience of EV charger and service upgrade work with New Dawn Energy Solutions team. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, or energy saving. Thanks.

Tony
Tony
2 reviews Whitchurch Stouffville, ON
10/10

Tesla Wall Connector and Garage Heater

Contacted New Dawn for EV charger to be installed. Got a contactless quote from Anton quickly. Upgraded service to 200A and added 240V outlet for a garage heater. Communication was good and all services provided on dates specified and done clean and prompt.

Looking into solar panels in the summer and will be definitely going with New Dawn.

Approximate cost of services:
$6,000.00
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Company Response

Tony, thank you very much for your business and for taking the time to share your experience of EV charger and service upgrade work with New Dawn Energy Solutions team. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, or energy saving. Thanks.

Richard
Richard
0 reviews Markham, ON
10/10

Tesla wall connector installation

The staff is very professional and cost is reasonable. No hidden cost. Completed the project on time. follow up on the timely manner. Therefore, I am very happy with their service.

Approximate cost of services:
$1,200.00
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Company Response

Richard, Wish you and your family a very Happy New Year. Thank you for your business and for taking the time to share your experience of working with New Dawn Energy Solutions.

Christopher in Etobicoke
Christopher in Etobicoke
3 reviews Toronto, ON
10/10

Solar Panel Installation

New Dawn put together a proposal for a solar panel project on our home and garage roofs. Their proposal was more thorough and cost effective than their competitors, and we moved forward with the installation. All of their staff were polite, informed, and extremely professional, from the proposal stage all the way through to commissioning. The project came in on budget, as planned, with no issues. We are incredibly pleased with our system, and would recommend them to anyone looking for guidance in the solar panel space. A fantastic experience all around. If you need help with solar projects, give these people a call!

Approximate cost of services:
$20,000.00
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Company Response

Chris G, thank you very much for your business and for taking the time to share your experience of going solar with New Dawn Energy Solutions. We are looking forward to installing the Lithium-ion battery to your solar PV system soon. We are also looking forward to keeping in touch and help your friends and family circles with solar, storage, EV charging, or energy saving. Thanks.

Christopher Trevors in Toronto
Christopher Trevors in Toronto
0 reviews Toronto, ON
10/10

Professional, knowledgable and just great people

New Dawn Energy Solutions, Nani and all his colleagues installed rooftop solar array and a level II car charger. They looked after everything.... Turn key solar solution. They helped me navigate designing the system, getting permits and answered my MANY questions. It was a 9 month process due to covid, but they kept me updated and we'll informed at every stage. Everyone that works on the team is a pioneer in the solar industry in Canada.... Master electricians , engineers... All very educated professionals. The installation went smoothly and I enjoyed talking to them .... I am a bit of a tech geek and a social person ... I really loved talking to everyone and picking their brains. The final product fits my needs 100%..... They were realistic, on time and worked to lower my costs while maximizing energy production. They also helped me understand where to access subsidies . Cannot recommend this company enough.

Approximate cost of services:
$27,000.00
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Company Response

Chris T, thank you very much for your business, the confidence you had in New Dawn Energy Solutions, and for taking the time to share your experience of going solar plus EV charger with New Dawn Energy Solutions. The whole team appreciates your professionalism and cooperation from the very start. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, or energy saving. Thanks.

John in Amherstburg
John in Amherstburg
0 reviews Mississauga, ON
10/10

New solar PV system

Great service all around; from quote and estimate to installation. The team provided timely and accurate service including getting the building permit. Suggested alterations of design to make system less visible from the street were taken into account. Most importantly, system works as expected.

Approximate cost of services:
$50,000.00
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Company Response

Thanks, Jhon for your business and for taking the time to share your experience of going solar with New Dawn Energy Solutions. We are sure your solar PV system will reduce your electricity bill substantially. We are looking forward to completing your Lithium-ion battery installation as soon as it becomes available.

David in Toronto
David in Toronto
0 reviews Toronto, ON
10/10

Residential project

They completed a residential project for us to power our home. The staff were attentive, knowledgeable and thorough. I spoke with and got quotes from four different providers and am very glad I went with New Dawn Energy. The service and product have been excellent!

Approximate cost of services:
$40,000.00
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Company Response

Thank you very much, David, for the opportunity to help you go. We have installed the maximum possible number of solar for your roof thereby enabling you to reduce the electricity you purchase from Tronto Hydro. We have installed optimizers on every solar panel of your system which will optimize the production of your solar power system and enable you to monitor the performance of each and every panel remotely. If you have any questions or need help we are just a call away.

Garry
Garry
9 reviews Newmarket, ON
8/10

Kitchen Remodel

We hired this company for installing solar panels on our roof and they did a great job. They were reasonably priced and did the work on time. I appreciate their professionalism and would recommend them

Approximate cost of services:
$3,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Dawn Energy Solutions

New Dawn Energy Solutions is a team of engineers, electricians and entrepreneurs dedicated to integrating quality renewable energy systems using solar panels, inverters, wind turbines, batteries aimed at optimal energy production and delivering long term revenue performance through Micro FIT and Feed in Tariff programs or reducing the energy expenditures through Net metering programs for commercial, institutional and residential customers.

We take holistic approach in evaluating the energy need and recommend the most appropriate energy solutions to suite clients’ needs. Our services include Site Assessment, System design, solar panel installation, Micro Fit solar application, energy audit, Monitoring, Maintenance and Project Management. We have been in business since 2006 and offers proven experience, quality workmanship and professional services to each and every customer that exceed their expectation.

Solar PV, solar pool heater, small wind energy, energy Optimization, Energy Audit

CATEGORIES
Renewable Energy and Solar Panels
PRODUCTS
Solar Panels, Grid-tie inverters, LED Lighting, Aluminum racking, Roof flashing, Batteries, Grid-ties solar power system, Off-grid solar power system, portable power system, charge controllers, solar water pumps, street lights, solar street light, energy monitor, EV chargers
SERVICES
Turnkey solar power system installation, EV Charging station installation, electrical panel upgrades, solar panel installation, energy audits, project management, retrofit measures, site assessment, solar power system design
BRANDS
SMA, Solaredge, Fronius, Tesla, Chargepoint, siemens, GE, eaton, Enphase, Tigo energy, SunPower, Canadian Solar, Upsolar, Trina, Silafab, Unirac, Quicmunt PV, SunPower
STYLES
Residential solar, Commercial Solar, Rooftop solar, ground mounted solar PV, conservation, energy optimization, EV Charging stations, street lights
SPECIALITIES
Solar PV, solar pool heater, small wind energy, energy Optimization, Energy Audit, EV charging stations, electrical upgrades
WEBSITE
http://www.newdawn-es.com
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
VISA/MASTER CARD/Paypal/Cash
LICENSES
Professional Engineers, Electrical Contractors
MEMBERSHIPS
PEO, ECRA, ESA
LIABILITY INSURANCE
Yes
DIPLOMAS
Electrical Engineering, Solar Power System Design & Installation, Project Management
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 / 10 / 3 years
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