The Cleaning Authority

Twice they had to re-clean my home. On the third time that I came home to a terrible clean, I fired them. So done with this terrible service. I tried but coming home to an unclean toilet and visible dust and spills, I had had enough. Do not hire this company.

I would NOT recommended this company to anyone. I had my initial cleaning done with this company. They were suppose to do a detailed cleaning for the initial clean. I was not satisfied. They have ‘inspectors’ who come out and inspect the work done by their cleaners. She was VERY dishonest and only had the best interest for herself and not the customer. These cleaners missed several spots in my home. These spots included the toilets, the blinds, the floors, and general dusting on the picture frames etc. they had to come back THREE times to complete these cleans. If you want a good clean - go with another company!

I would not recommend this company due to its lack of reliability. Twice in several months, they called the night before stating that they could not honour their cleaning appointment. Another time they decided to change the time of the clean without notice. They indicate that they are having a staffing challenge. I wonder about the conditions that the staff face if retention is a problem.

I think the thoroughness of the cleaning leaves a lot to be desired. I think they really work their employees to get through the jobs too fast and don't allow them enough time to do a proper job. Many of the items on their weekly or rotational lists were not done too well.

-What a mistake!
Hired them and signed a contract for by-weekly cleaning.
They insisted on an initial, detailed, cleanings of the kitchens and bathrooms for and additional cost.
Four people showed up and stayed for about an hour and a half. The company manager who was one of the crew members working on site, reassured me that he would double check the cleaning before they left and that I would have a very clean house as promised. I was only home for a few minutes while they were in my home so, based on his (the company manager’s) and (The Company Owner) Kim's word, I paid them in full for the “detailed” clean!
When I came home, this is some of what I found:
1. I smelt dirty feet instead of a fresh smelling cleaned house.
2. I noticed the dirty light blue hand mop left in my hallway.
3. My kitchen sink didn’t shine
4. The toaster and it still had crumbs on it and was never wiped down.
5. The faucets and noticed they still had marks on them and hadn’t been wiped down so I took a picture of them.
6. I also took a picture of the stove with marks on it from not being cleaned properly.
7. Bare foot marks were left on my hardwood floors by the dining room door from people walking on wet floors.
8. The bathroom and noticed it didn’t smell fresh either
9. Upon further investigation, I noticed the toilet hadn’t been cleaned properly and proceeded to take a picture to send to Kim.
10. The bathtub didn’t look clean in fact the hand nozzle on the shower and the hose attached to it wasn’t shining an in fact was still gungy.
11. Under the soap ledge and noticed there were hairs still there and much soap scum which could only mean one thing – it too wasn’t cleaned, so I took a picture
12. The glass shower door and took another picture of the dust that wasn’t cleaned.
13. The mat wasn’t vacuumed properly and still had much stuff on it.
14. The bedroom I looked at the bed that I had requested directly to the manager to be done properly, wasn’t done well.
15. The light fixture had much dust on it so I knew this was never touched by the company. – even after my conversation about dust with the manager
16. Then I looked under the bed and it was clean – so that was done properly
17. When I went into the basement I noticed the sink in the basement kitchen was shining so I knew you guys were capable of shining up a sink.
18. The mat in front of the sink had stuff all over it as if it wasn’t vacuumed.
19. I proceeded into the bathroom in the basement and ran my hand under the vanity on the floor and it quickly filled with stuff. The floors were not cleaned properly.

When I sent this list to Kim, along with pictures, I asked for my money back. Her contractual obligations to me were not met. She agreed that they "dropped the ball" and offered to resend a crew to clean what was missed. I estimate the additional cleaning would take at lease another hour but by this point, my confidence was completely shattered since I was already reassured by her during her sales pitch and by her manager on site, that this, higher priced, detailed clean would be just that, a detailed clean.
I was also grossed out of these people being in my home and in my opinion leaving it dirtier than when they started and I wasn’t able to leave work to go and supervise another crew to assure they were qualified and that my house would be done properly as promised initially. .
I corresponded with Kim many time telling her that I am not interested in having another crew in and asking over and over again for my money back, but she refused. – I strongly suggest that anyone needing their house to be cleaned look somewhere else.

I hired the cleaning authority to clean my clients house. It was beyond disgusting. The house hadn't been cleaned in years. The crew came in and did a fantastic job. I have used them 3 more times since this job. I would highly recommend them. They are very reliable and the price is very reasonable.

Do NOT use this company. Here is my story. We have had them come to clean our house three times. They were scheduled to come clean on our usually day this week. I received a confirmation email stating the expected time of the clean. I left the key in the lockbox and left payment for the cleaners in the exact same location as I had for the previous three cleans.

That afternoon I received a voicemail from Kim, the owner telling me that the cleaners had been by, cleaned our house, but could not find the payment. She demanded that I call her back and give her a credit card so that they could be paid. I called her back immediately, explained that i had left payment in the exact same location as always. She informed me that the cleaners had already left our house and asked me to leave the payment for her to pick up the next day.

When I arrived home, our house was in exactly the same state as we had left it that morning. There was NO evidence of ANY cleaning whatsoever - garbage cans still full, dirty dishes in the sink, dust on all of the surfaces, grime in the bathroom sinks, bed unmade etc. I called Kim immediately and left a voicemail explaining that our house had not been cleaned and that we would not be paying for a service that had not been provided.

The next day Kim called me back again stating that the cleaners stated that they did clean and that a payment was due.

I should have known better. On our second scheduled clean, the cleaners showed up at least 3 hours later than expected, told me that their previous job went longer than expected, and tried to reassure me that they would work as fast as possible. How about just doing a thorough job? Another time, they rinsed our dishes with water, no soap and left a passive aggressive note for us stating that cleaning dishes is not part of their regular services.

Bottom line: DO NOT USE THIS COMPANY.