We love real estate painting , either moving in or getting houses ready for sale with fresh paint....
Safety is our first priority with our staff. We are always aware of our surroundings and when a lift is needed we will provide one to keep our employee's safe and the homeowners with piece of mind that we know what we are doing.
Thank you for your input Matin, I am grateful there is a forum like Homestars for my clients and potential clients to hear both sides of a bad review. I was puzzled as to who this was as I was dealing with your wife and we have never done business with anyone named Matin in Cambridge as we do not work in the GTA and our contract and dealings were all with your wife.
We had returned after finishing to do some minor touch ups on some areas in your house and I personally returned to fix several patches in your dining room ceiling professionally with 3 visits to apply drywall plus compound that your electrician created and there wasn't any mention of any further deficiencies at that time which was February of this year. I charged $100 for that repair to be a nice guy. Matin tried to help us by doing the patching in 8 closets ( 30 holes per closet ) but patching is a science so we had to redo all the patching he tried to do which chewed up alot of hours which I didn't charge for.
We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. We did do our best to go above and beyond our usual scope in order to make sure you were satisfied with our work. We were there on several occasions prior to this review without any emails or calls with these concerns. I will work on lowering expectations in the future for clients with older houses and walls with deficiencies. Thank you for the constructive criticism.
Regards,
Paul Gagnon
Flying Colours Group
With the hot real-estate market in Ottawa, it pays to freshen up the look of your homes with a paint job... Happy to help as always.
It was a pleasure working with Anna , we love being able to offer rental income properties a refresh paint job to make the next tenant happy to pay their rent every month. Thank you for the business!!
I am very sorry you are unhappy with our service. I certainly understand your frustration. Mistakes happen and we did make every attempt to correct the list of deficiencies you provided.
This was an unusually complex project from the beginning, as you were out of the country and we could not communicate with you in a timely manner. We had no phone number—only an email address—so we could not speak with you directly, which further complicated the project, as we often had to wait for days for a response.
The other complication was the flooring company you hired used the living room to cut the wood for the hardwood floors, generating an enormous amount of dust throughout the house. That company also caused significant damage to the walls, including holes and nail pops, particularly when they removed the existing flooring. Although this was not budgeted, we patched and repaired all of that damage at no additional charge.
As the owner of Flying Colours, I make every effort to ensure our clients are happy with our work. For that reason, I personally went back for a lot of after-hours shifts to address the majority of the issues. These problems were often difficult to pinpoint, as all we had to go by were the numerous photos we received, most with no caption or explanation of exactly what we were looking at. Nonetheless, I made every effort to decipher the photos and address everything but, unfortunately, you stopped responding to my emails.
I feel I have gone as far as I can in trying to find a satisfactory solution. I realize you do not feel this has been sufficient, so I am not going to pursue the amount still outstanding and wish you all the best.
Flying Colours Precision Painting is a local Ottawa company that specializes in Interior and Exterior Painting , Restaurant Painting , Showroom Painting , Wallpapering and Photo Walls and Commercial Painting. We paint Decks , Fences and any exterior product such as benches , flowerboxes and even your mailbox.
We work hand in hand with colour co-ordinators and interior decorators that can help you with choosing the colours that match both your furnishings and your style.
We appreciate that a painting project is a major interuption to your life so we have developed the Customer Involvement Program to make the job run smoothly both for you and for us.
Communication is key with all of our clients so you will always be informed as to the progress of the job and deadlines on a daily basis.
We are prompt and extremely curtious and you will find dealing with us a pleasure and a decision you will not regret. We offer free estimates and seniors discounts.
