We'd just bought a house and didn't want carpet in the 3 bedrooms; also the kitchen counters were old and cracked - some kind of green laminate from the 1970's - and there weren't any backsplashes. We asked for new wood floors, new countertops in the kitchen and 2 bathrooms, plus new sinks and backsplashes in all 3 areas. I liked how efficient Tracy was at getting everything organized for us, calling us the day before to tell us what was going on, and making suggestions of what we could do. The thing I liked the most was that she sent us to an amazing granite gallery in Burnaby so we could choose our own slab of granite. That place was amazing and we found exactly what we were looking for. We are very happy and satisfied with the results. The only negative thing that happened was one poor plumber that was sent to hook up our sinks. He didn't know what he was doing and actually sent me to the store for him to get supplies he should have provided (why did I do it?!!! Too nice I guess!). Anyway, that cost to me (and the time it took out of my workday) was repaid when Tracy offered to pay for the backsplash in the main bathroom. I appreciated this gesture on her part, and I'm sure that plumber is long gone. I would highly recommend Tracy and her crew to anyone looking to renovate their home.