Steer clear of this plumbing company!
May 25, 2018 I contacted Durham Plumbing because of a sewage smell coming from our crawl space. David, the owner, determined there was a leak from our existing sewage pit and gave us an estimate of the cost to repair. We agreed to the work, which was completed on May 28 & 29. This involved installing a new sewage pit with pump.
October 29, 2018 (just over 5 months since installation) the coupling on the new sewage pit housing, which was spewing raw sewage all over the crawl space, had cracked. An employee repaired the connection and there was no charge for the work. The raw sewage all over the crawl space was left for me to clean up.
November 23, 2018 (less than 6 months since installation) we had raw sewage backing up into our shower drain & our toilet wasn’t flushing. I called Durham Plumbing and discovered by voice-mail message that the company was closed for business until Dec 3 for vacation. I needed assistance immediately, so I contacted another plumbing firm, which came out the following day (a Saturday). The plumber determined that, although the pump was engaged, it was not pumping and was only humming and specifically stated there was no blockage. He replaced the pump with a new one, giving me a bill for $1,100 + tax, totalling $1,243.
Durham Plumbing Services is assuming no responsibility for the failure of the product they installed and will not reimburse the expense.
So they may say they “stand by their work”, apparently they don’t.