I had one downspout on my Eaves Trough that was blockage a few years ago and I called a "cheap" eaves trough company to clear it. For the past 5 years I have been having with the downspout, it was constantly getting plugged. When Andrew went up on the roof he discovered that they had damaged the downspout when they were trying to clear it leaving it with a very restricted down spout.
I decided that enough was enough and I was going to resolve the issues once and for all. I used Home stars to engage 3 companies for quotes and suggestions as to what to do. Company 1 sent a very pleasant sales guy out who proceeded to tell me that I needed new troughs throughout at a cost of $3000.00 (he didn’t even bring a ladder to check for the problem) – I wasn’t convinced or happy with his conclusion. Company 2 did respond, but Andrew was quicker. The stars were shining on me that day.. it was Andrew from Eaves Experts Ottawa who saved the day!
Thanks so much Andrew for everything. I appreciate your honesty and help with my downspout. You saved me thousands! We need more businesses in Ottawa that actually care about customer service. I understand you were up on the roof in the pouring rain working on my issue. Thank-you for your help. If ever you need a reference please do not hesitate to use my name.
When I do finally need new troughs you will be the guy that I am going to call. YOU ROCK!!!
Be safe and careful Chris
- Company Response
I don't know what to say Christine. Wow! I was just doing what I always do, identify the problem and solve it at a fair price. Usually I don't work much in the rain, but I knew it was important (and I was already wet lol!)
I'm not in the sales business, so I always thoroughly investigate the issue instead of needlessly proposing unnecessary, and costly, solutions. I like to save money and I assume most other people do too.
I'm sorry we never got to meet, but if you ever need help again maybe I'll have a chance then.
Thanks for your business, your endorsement and your kind words as well! Bye for now.