Doctor Rooter

I contacted Doctor Rooter for a walk out basement. Bill came to my house, he no longer works there, he was very knowledgeable and honest. After receiving my Qoute, I decided to have them do some plumbing for me too, because there prices were very good.
The moved some drains around for me, but didn't add any of the supply lines that they said they would, and they also cut three of my floor joists on the second floor, 2 of them were almost completely cut right through(pictures attached of joists). I hired someone else for $1200 to have the plumbing moved and joists fixed, this was done by a different company, and on top of the $4000+tax I had already paid Oleg(owner of Doctor Rooter)
Now back to the walkout, when we first spoke I mentioned I didn't have permits, they told me to call when I got the permits. It's been close to a month now since i got my permits, and I still do not have a start date, and Oleg is not responding to me. This wouldn't be an issue, except he told me to give him a $5000 deposit on the walkout, before I had the permits, to secure a spot. Up to now, I have given him about $9400, and have received half the plumbing job he promised(drains, but no supply lines) and a $1200 bill to someone else to fix the mistakes his plumbers made. I had contacted him asking for the $1200 dollars, plus my deposit back since he doesn't have time to do my walkout, and that is when he stopped responding to me. Buyer beware, he may have done good work for many people, but if he has done this to me, he can do it to anyone. I am doing a massive home reno, and he is the only contractor of the many I dealt with that has given me any problems.

After obtaining a number of quotes, We hired Doctor Rooter to complete some work in our basement. The project turned into underpinning our basement. The process was long and arduous but Oleg and his crew led by Stas completed the project on budget. Stas is very talented and the crew is very hardworking and reliable.

Oleg has a great structural engineer, Slava, who made us feel comfortable with the design and the underpinning process by ensuring everything was supported properly and giving us regular reports.

Oleg's workers were pleasant and worked very hard. We don't have a driveway so they had to do a lot of extra work to get the dirt out of the basement. They even worked most Saturdays to get the job done faster.

Underpinning is not a fun or easy process. The end product looks great and the added height adds value to our home.

Doctor Rooter installed a 12’trough catch basin in my driveway on August 5, 2014. This was done to stop water from flooding into my garage during rain storms and snow melts. I was assured that the grate covering the trough would be easily removable in order to clear out leaves in the fall. However, when fall arrived, I discovered that the grate was not removable. The trough became packed with leaves which impaired the drainage of water. During the winter, the grate covering the trough broke. Oleg from Doctor Rooter promised to replace the grate cover with a new one which could be removed in order to keep the catch basin clear of leaves.
Oleg made many appointments with me to come and do the repairs, but time and again he did not show up.
The day after I posted this review, Doctor Rooter arrived at my home to install a new removable grate and clear out all of the leaves from the catch basin. I am relieved that the problems with the catch basin have finally been resolved.

i called expecting an appointment about the call for leaking water bill costs , they told me that it was probably the toliet and came out with in an hr and half ... great service reasonable cost .. and repair .. . thank you

I found Doctor rooter online and called them after reading many reviews online. They gave us a very reasonable quote and we decided to go with them. We were very satisfied with their approach, professionalism and work. The crew were excellent. Thanks to Oleg, Bill, Peter, Teras and rest of the crew. We would definitely recommend the company to others and for our future projects.

Oleg is just amazing! This is the only plumber you need!! Very friendly, honest and does what he does best with proud!! Punctual, high quality and the best you can find out there! Not one of those lazy canadian contractors that want a lot of money and do nothing or doesn't know what quality and professionalism is!!! Highly recommended!

We bought a house last year and did not know water was leaking into the entire basement through the air holes as the grade of land was too high. Doctor Rooter team led by Oleg very professional, knowledgable, clean and hardworking. They go the extra mile to make their customer happy. Work well done!

I used the Homestar's service to find a concrete contractor. I had quite a few contractors contact me and decided on Dr. Rooter. The price was right and their rep. Oleg and I decided on what was to be done and put it all in a contract, The job is done as per the contract. I agree with every positive review about Dr. Rooter Oleg the manager did exactly what he said he would do as written in the contract. The job was done to my satisfaction and very professional too, These guys know how to do a job right. I would hire them again or recommend them to anyone.