We had our ducts cleaned on October 2nd, 2020. What I like about Dave's Ducts is their transparency, punctuality, honesty, and knowledge. Mark was the representative that performed the duct cleaning.
I called Dave's ducts a week before making the appointment and I was surprised that Dave was the one that picked up the call. I gave him three dates that would work for us and once booked I got a confirmation email. Prices are right there on the website, and we had no surprises when it came time to finalize the bill. Website price for less than 16 ducts was exactly what we paid.
On the day of the cleaning, Mark arrived about 10 minutes early. He was professional in introducing himself and letting me know what the plan was. He asked if I have any questions and if I don't at the time to feel free and ask. He explained how the duct cleaning works.
We moved into this house last November and we don't know when the last time the ducts were cleaned. The previous owner did renovations and Mark showed us before and after photos. My wife and I were expecting the ducts to be dirty but not that dirty from dry wall sanding and saw dust. Mark said that our vents were probably an 8/10 in dirtiness, and maybe a 6/10 in the worst that he's seen.
We asked if the dryer vent needed to cleaned. Mark asked if it took longer to dry the clothes and if there was any lint left over inside the drum (with the exception of the lint trap), all of which were a negative. And he recommended that we keep watching for signs of a dirty dryer vent (I can only remember two of the three).
We are quite happy with the service we got from Dave's Ducts, and will definitely use them again in 5 to 7 years or if we do a reno (which is what Mark recommended). Again, Dave's Ducts provides transparency, punctuality, honesty, knowledge, and of course experience. Thanks Dave's Ducts (and Mark)!