Martino HVAC

Heating & Air Conditioning
Vaughan ON L4K 1L3
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91%

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Reviews by rating (past 12 months)

Reviews for Martino HVAC

Average customer rating:
9.6 10 (223 reviews)

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S.A M.
S.A M.
1 review Brampton, ON
10/10

Heating/Cooling system

It was great experience, very professional and knowledge able people. Cutomer survive and tec both knew what needed to be done

Approximate cost of services:
$0.00
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Company Response

Thank you for your review Sam. We look forward to servicing your furnace and/or air conditioner in the future.

Pammi in Richmond Hill
Pammi in Richmond Hill
1 review Vaughan, ON
9/10

Servicing

We recently got our HVAC servicing done by Martino . The technician was professional, friendly and punctual. He was patient and was able to answer all my questions. He gave helpful tips on regular maintenance of the unit. Customer satisfaction is their priority and we would certainly maintain our membership with them.

Approximate cost of services:
$0.00
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Company Response

Hi Pammi,

Thank you for your review. We are always glad to hear our customers are happy doing business with us.

We look forward to serving you in the future.

Nino
Nino
7 reviews Vaughan, ON
1/10

Gas Fireplace Service and Repair

I called Martino to do a service check up on a gas fireplace and repair a pilot that wasn't staying on, after missing the first appointment, and then not completing the repair on the initial visit. I had to follow up after a couple of weeks to get a status, at which point I was called immediately with a ludicrous price for a pilot assembly and install. Not even taking into account the money they already took for the first visit and that they missed the first appointment. I have since found a reputable company to do the work on the FIRST visit and at a reasonable price. I would not recommend them.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Nino,

We are sorry to hear you were not happy with the service we provided. We would like to offer you a full refund as part of our Customer Satisfaction Guarantee.

Please contact our office on Monday (1-800-465-5700) and ask to speak to Adam to process your refund.

Thank you.

Mario P. in New Tecumseth
Mario P. in New Tecumseth
1 review New Tecumseth, ON
10/10

AC Installation

Would like to thank JP @ Martino HVAC and the tech that installed our new AC Unit in Alliston, the work was done as it was scheduled in a very clean and efficient way, they spent all the time necessary to explain how the unit worked. I would say that is not easy to choose when it comes to deal with Ac Units, but with the help and expertise of Martino HVAC Contractors, things were much easier, Thank you again.

Approximate cost of services:
$3,600.00
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Company Response

Hello Mario,

Thank you for your kind words and choosing to do business with Martino HVAC.

We will make sure JP and the technicians who installed your AC receive your feedback.

Enjoy your new Air Conditioner.

Keith in Toronto
Keith in Toronto
2 reviews Toronto, ON
9/10

New A/C unit

Martino was very professional from the start. JP was courteous, informative and responsive and supplied us with a detailed quote even going so far as to match a competitor's price. Todd and Jordan were fantastic installing the unit, even making improvements over the previous installation by another company and leaving no mess whatsoever. Everyone was a pleasure to deal with.
I would not hesitate to recommend Martino to anyone. Thank you very much.

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Keith,

We are happy you chose Martino HVAC over the competition to install your Air Conditioner.

We appreciate you taking the time to provide our team with feedback, specifically JP, Todd and Jordan and writing this review.

Enjoy your new Air Conditioner.

Private User
Private User
Private User reviews Mono, ON
10/10

Air conditioner maintenance service

A plus service - arrived on time , got the job done quickly and efficiently. Technician was friendly and made me feel my questions were important.
I highly recommend MARTINO HVAC for all your heating and air conditioning needs.

Approximate cost of services:
$250.00
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Company Response

A Plus service for our customers is our team's number one priority.

It always makes us happy to hear that our customers are receiving this level of service.

Thank you for taking the time to write a review and your willingness to recommend Martino HVAC to others.

KB in Bradford West Gwillimbury
KB in Bradford West Gwillimbury
1 review Bradford West Gwillimbury, ON
10/10

Air Condition/Furnace Yearly Maintenance Programme

We received a very professional, accurate and helpful service call from Martino HVAC! We are very pleased with this experience and will continue to have Martino HVAC service our Furnace and Air Conditioner yearly!

Approximate cost of services:
$200.00
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Company Response

Thank you KB! We look forward to working with you in the future.

Dave in
Dave in
1 review Simcoe County, ON
10/10

Air conditioning installation

Excellent service, workmanship and customer service. Installers were neat efficient and very helpful. Also Adam Saunders was great to work with and fast to respond to any question. Highly recommend Martino Hvac.

Approximate cost of services:
$3,260.00
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Company Response

Thank you very much Dave for your review.

It is always great to hear the representatives you dealt with from our company provided great service.

We will ensure Adam and the installation team receive your feedback.

Thank you again for choosing to do business with Martino HVAC.

Marie Czemodan in Toronto
Marie Czemodan in Toronto
1 review Toronto, ON
10/10

Daikin Ductless System

I had the system install, the installer were efficient, neat, cleaned up would never know they were here. Explained and showed me how the system worked. I had problem with the wiring some of the plugs they used came loose. Called made app't came corrected the problems. Its been working beautifully. Would recommend them highly very satisfied with the job they did.

Approximate cost of services:
$3,300.00
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Company Response

Hello Marie,

Installations can sometimes get messy and we want to leave your home as clean as it was before we arrived to do the work. We are happy to hear the installation went well and the issue afterwards with the plugs was corrected.

Thank you very much for taking the time to write us a review.

We look forward to working with you again in the future.

Roberta Bush in Toronto
Roberta Bush in Toronto
1 review Quinte West, ON
10/10

Replaced oil furnace with new natural gas furnace

We needed to replace our furnace with a more effienct furnace. So my we shopped around and found Martino Hvac service. A young company with friendly knowlabke staff. Very approachable people. Work is done with a crew that everyone has a job and they know how to do it. This company iI would recommend to anyone. You get excellent service in an timely manner.

Approximate cost of services:
$13,000.00
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Company Response

Hi Roberta,
Thanks for sharing this experience! Customer service is our number one priority and we understand that time is valuable! We are so pleased to hear that you had a positive experience and we really appreciate the recommendation! Enjoy your day.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Martino HVAC

Martino HVAC is a family owned company that supplies and installs residential HVAC equipment for new homes and retrofit applications. Martino HVAC have been in business since 1987 and our company has installed approximately 70, 000 furnaces and air conditioners all across Ontario. As a testament to our culture and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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