Star Alliance Heating & Cooling Inc.

Purchased Details:

KeepRite G9MVE060 Furnace (96% Efficency)
-Two stage/ variable speed Motor (60,000 BTU)

KeepRite NXA624 2 ton AC
- 14.5 seer
Return Boot
Filter Rack
Water tank installation (I purchased previously)

Price $4400 Taxes in minus $650 in rebates (which they are taking care of)

$3750 after Rebates

Comments

Salesperson – Jacky:

I was initially impressed with Jacky’s knowledge and patience in dealing with me. His willingness to explain the areas I was a little confused about really won me over..... One stage, two stage, Variable speed.. wow!!. Anyways.. he took the time and explained why I should go with one vs the other. He also recommended American Standard vs Keeprite as they had a better track record in terms of reliability, nevertheless I chose the cheaper option due to my budget

In a addition to meeting with Jacky, I met with representatives from Reliance, Costco, Sears and a friend of the family

First the Reliance guy.. WOW!!! (the guy was a racist!!!), after his inspecton, we stated to talk pricing, I should him Star Alliances card and said :there guys are giving me a way better deal” he looks at the card and notices Jacky Name and proceeds to say.. “Chinese, Ohhh, Chinese is no good.. they don’t do a good job!!” Then he started to bash Reliance’s packages and offered to do a side job for me as he had “no allegiance to anyone”.. No thanks.. next!

Sears was the next to come in.. great guy, very knowledgeable, prices were ok and the fact that they had 10 years labor was fantastic!!. Decided against them as I read too many bad things about they the quality of work done by their installers … I mean… contractors

Costco sent a lady and they wanted 8k for a Lennox system!!! 8k.. no way!.

The last guy I had in was a friend of my Dads, price was right, trust was there, but ultimately decided to stick with Jacky due to price and overall vibe I got from him.

As I mentioned above, Jackie professionalism really won me over.

Installers:
From what I can see, they went above and beyond.
-Got here on time (10AM on a Sunday and didn’t leave until 11PM) with only an 30 min break!
-One of them even noticed that my new water tank (I purchased, they installed) had a cheap plastic drain valve and replaced it with a brass one. I’ve felt the wrath of having one of these going on me so I was really happy they replaced it for me.. saved me a headache in the years to come. No charge by the way!
-The Furnace exhaust tubing was installed well above eye level (8-9 feet) as I have a narrow walk way leading to my backyard
-Had them comeback another day as I was having issues with the heat not working… turns out It’s an issue with thermostat.. no charge again!!
-Clean up was amazing.. everything was left as it was before
-I have a finished basement – they covered my stairs and floors so they wouldn’t get dirty

Overall, great team… already start to give word to family members about them

Star Alliance …. Recommended if you want honest, affordable, and above average work ?

I do consider myself a hard-rater, however, I found Star Alliance through a referal and overall I am very pleased with both the service and equipment installed. The most impressive part as that they left the furnace area cleaner than when they started the replacement which demonstrates to me that they really do go the extra mile.

We have 4 kids (not including myself, LOL!) myself and my wife Anna in addition to my grandmother who lives with us for a total of seven in our scarborough home and we NEVER had enough hot water in the mornings!!! So I called Star Alliance and had a tankless hot water heating system installed. The service was very good and pricing was fair. I would recommend Star Alliance anytime. Thank you

Wonderful company to deal with from quoting to installation. No hiccup whatsoever. The job is well done. Star Alliance even submitted the rebate for me. Will not be hesitate to do business with them again. Recommended.

Solicited testimonial, but I have nothing but high priase for Star Alliance. Complete consultation, assessment and recommendations based a many factors. Did receive cost comparisons from other's and the quote by Star Alliance was what I can only consider "reasonable"- not the lowest quote, but not the higest quote. The deciding factor was the installation date where others couldn't do the job on a certian day, Star Alliance is very accomodating in terms of scheduling. Superior service and knowledgeable. Would highly recommend Star Alliance Heating and Cooling to anyone and I am extreamly happy with their service.

Hi Jacky, thanks for the link to review your goods and services here on Homestars. Just to let everyone know, I received excellent service and products from Star Alliance Heating and Cooling in Markham for my home in downtown Toronto. Jacky took all the time necessary to explain my options, to me and within my budjet. I am very satasfied with Star Alliance Heating and Cooling and would use them again/refer them to a friend or a neighbour. Thank you!

It was last winter, my furnace broke down suddenly, I tried called a few contractors and see if it can be repaired. Unfortunately too costly to repair. I got 2 qutoe and wasn't happy. Finally my collegue refer Star Allaince Heating & cooling to me. Jacky come to my home and gave me explaining different options, he was very patient, and I feel confortable with his explanation. I signed the order and installed next day. The new furnace is so quiet and technician do the hard work. Job was done professionally and neat.
I'm glad with service they provide, I would be happy to refer this company to anyone.